Delivery Manager

Tata Consultancy Services Limited; New York (NY); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Discretionary Bonus

Medical Coverage

401K Plan

Commuter Benefits

Certification & Training Reimbursement

Vacation & Holidays

Legal & Financial Assistance

Job summary

Tata Consultancy Services in New York seeks an experienced infrastructure operations leader to own end-to-end delivery of services. The role requires monitoring performance, driving improvements, and ensuring incidents are handled promptly with effective RCA and preventive actions.

You will manage daily operations across data centers, servers, networks, storage, and workplace technologies, while meeting SLAs and KPIs, coordinating with stakeholders and customers.

Qualifications

• Infrastructure Operations Management is required.
• Vendor and OEM management experience.
• Project Delivery & Transition Management.
• Root Cause Analysis (RCA) proficiency.
• Technical escalation management.
• Business Continuity & Disaster Recovery planning.
• Stakeholder management across multiple teams.

Responsibilities

• Own end-to-end delivery of infrastructure services.
• Ensure services meet SLAs, OLAs, and KPIs.
• Monitor service performance, availability, and capacity.
• Drive continuous improvement to enhance service quality.
• Conduct regular service reviews with stakeholders and customers.
• Ensure timely incident response and escalation management.
• Drive RCA and corrective actions; implement preventive measures.
• Minimize service disruptions during releases and upgrades.
• Assess risks associated with infrastructure modifications.
• Manage daily operations across Data Centers, Servers (Windows/Linux), Network, Storage & Backup, Command Center, Workplace Technologies.

Skills

Infra Operations

Vendor Mgmt

Project Delivery

Root Cause Analysis

Escalation Mgmt

BCP/DR Planning

Stakeholder Mgmt

Job description

• Project Delivery & Transition Management
• Root Cause Analysis (RCA)
• Business Continuity & Disaster Recovery Planning
• Stakeholder Management
• Own end-to-end delivery of infrastructure services.
• Ensure services meet agreed SLAs, OLAs, and KPIs.
• Monitor service performance, availability, and capacity.
• Drive continuous improvement initiatives to enhance service quality.
• Conduct regular service reviews with stakeholders and customers.
• Ensure timely incident response and escalation management.
• Drive Root Cause Analysis (RCA) and corrective actions.
• Identify recurring issues and implement preventive measures.
• Minimize service disruptions during releases and upgrades.
• Assess risks associated with infrastructure modifications.
• Manage daily operations across: Data Centers, Servers (Windows/Linux), Network Infrastructure, Storage & Backup, Command Center operations, Workplace Technologies

Job Description

Must Have Technical/Functional Skills

• Infrastructure Operations Management
• Vendor and OEM Management
• Project Delivery & Transition Management
• Root Cause Analysis (RCA)
• Technical Escalation Management
• Business Continuity & Disaster Recovery Planning
• Stakeholder Management

Roles & Responsibilities

• Own end-to-end delivery of infrastructure services.
• Ensure services meet agreed SLAs, OLAs, and KPIs.
• Monitor service performance, availability, and capacity.
• Drive continuous improvement initiatives to enhance service quality.
• Conduct regular service reviews with stakeholders and customers.
• Ensure timely incident response and escalation management.
• Drive Root Cause Analysis (RCA) and corrective actions.
• Identify recurring issues and implement preventive measures.
• Minimize service disruptions during releases and upgrades.
• Assess risks associated with infrastructure modifications.
• Manage daily operations across: Data Centers, Servers (Windows/Linux), Network Infrastructure, Storage & Backup, Command Center operations, Workplace Technologies

Salary Range-$100,000-$150,000 a year

TCS Employee Benefits Summary

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.a
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.