Service Delivery Lead, Operations & Projects

Applied Systems Engineering Inc; Campbell (CA); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

401(k) matching

Dental insurance

Job summary

Applied Systems Engineering Inc seeks a Service Delivery Lead based out of Campbell, CA to own customer projects for DER Gateways, DER Aggregator and DER Control products. You will coordinate with customers and lead internal teams on project delivery, upgrades, and on-call support.

The candidate will have 6–8 years in a similar role, basic SQL, Unix/Linux familiarity, cloud exposure (Azure/AWS) and strong communication skills. This is a full-time on-site role in the Bay Area.

Qualifications

• 6–8 years in a similar role with 2+ years in Utilities or Renewables.
• Basic SQL knowledge and Unix/Linux familiarity.
• Cloud infrastructure exposure (Azure, AWS) and IT systems administration.
• Strong customer relationship and problem-solving skills.

Responsibilities

• Own service delivery KPI for customer satisfaction and outcomes.
• Coordinate and assist in product upgrades and deployments.
• Handle support tickets and ensure SLA adherence.
• Provide status reports and key metrics to stakeholders.
• Manage client escalations and provide on-call support.
• Review infrastructure needs for projects and initiatives.

Skills

SQL

Unix/Linux

CRM skills

Problem solving

English communication

Education

Bachelor's Degree Electrical Engineering

Tools

Azure

AWS

Job description

Applied Systems Engineering Inc seeks a Service Delivery Lead based out of Campbell, CA to own customer projects for DER Gateways, DER Aggregator and DER Control products. You will coordinate with customers and lead internal teams on project delivery, upgrades, and on-call support.

The candidate will have 6–8 years in a similar role, basic SQL, Unix/Linux familiarity, cloud exposure (Azure/AWS) and strong communication skills. This is a full-time on-site role in the Bay Area.