Operations and Service Delivery Lead

Applied Systems Engineering Inc; Campbell (CA); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

401(k) matching

Dental insurance

Job summary

Applied Systems Engineering Inc in Campbell, CA is seeking a Service Delivery Lead to manage customer projects related to DER products. The role includes project coordination and overseeing operations teams.

The ideal candidate will have 6-8 years of experience in a similar position, particularly in the Utilities or Renewables sector, along with skills in SQL, Unix/Linux, and Cloud Infrastructure management. Applicants must be authorized to work in the U.S.

Qualifications

• 6-8 years of experience in a similar role, with 2+ years in the Utilities or Renewables industry.
• Basic SQL user knowledge.
• Unix/Linux user level knowledge.
• User level knowledge of administering IT systems.
• Exposure to Cloud Infrastructure management on Azure and AWS.
• Strong written and oral communication skills in English.

Responsibilities

• Accountable for all customer projects for ASE’s DER Gateways, DER Aggregator and DER Control products.
• Service delivery and operations support with ownership of KPI of Customer Satisfaction.
• Overseeing and coordinating product upgrades.
• Support ticket handling and ensuring adherence to SLAs.
• Managing client escalations and responses.

Skills

Customer relationship management

Problem-solving

Written and oral English communication

SQL

Unix/Linux

Cloud Infrastructure management (Azure, AWS)

Education

Bachelor’s Degree in Electrical Engineering

Job description

Benefits:

• Health insurance
• Paid time off
• Vision insurance
• 401(k) matching
• Dental insurance

ASE seeks to hire a Service Delivery Lead based out of Bay Area (Campbell, CA) reporting to the Operations Head. This position is accountable for all customer projects for ASE’s DER Gateways, DER Aggregator and DER Control products. The role is responsible for project coordination with ASE's customers and for managing internal project and operations teams.

Job Profile:

This position will be responsible for the following:

• Service delivery and operations support with ownership of KPI of Customer Satisfaction
• Overseeing, coordinating and assisting in product upgrades
• Support ticket handling and ensuring adherence to SLAs
• Status reporting and metrics
• Managing client escalations and responses
• Handling on‑call support
• Reviewing and advising on infrastructure needs for projects

Candidate Profile:

The ideal candidate for this role will have:

• Between 6‑8 years of experience in a similar role with 2+ years in Utilities or Renewables industry
• Basic SQL user knowledge
• Unix/Linux user level knowledge
• User level knowledge of administering IT systems
• Exposure to Cloud Infrastructure management on Azure and AWS
• Customer relationship management skills
• Good problem‑solving skills
• Strong written, oral English communication and presentation skills
• Bachelor’s Degree in Electrical Engineering

Note: Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.