Service Delivery Lead (Hybrid) – Coordinating Projects

Encore Talent Solutions; Andover (MA); Hybrid; USD 85.000 - 120.000; Vollzeit

Zusammenfassung

Encore Talent Solutions is seeking a Service Delivery Manager best aligned with a Service Project Coordinator to drive multiple service workstreams across locations, coordinating customer requests from intake through completion.

The ideal candidate has service coordination, dispatch, or project coordination experience in HVAC, Building Automation Systems, or Security and Access Control, plus strong customer service and Microsoft Office skills.

Qualifikationen

• Experience in service coordination, dispatch or project coordination.
• Background in HVAC, Building Automation Systems, or Security and Access Control.
• Strong customer service skills and proficiency with Microsoft Office; Salesforce/CRM tools preferred.

Aufgaben

• Coordinate technicians, subcontractors and internal teams; maintain accurate work orders.
• Communicate with customers to ensure timely service delivery and documentation.
• Support multiple service workstreams across locations from intake to completion.

Kenntnisse

Service coordination

Dispatch

Project coordination

Customer service

Microsoft Office

Tools

Salesforce bFO/bFS Lightning

Genesys

Tableau

Microsoft Dynamics

Jobbeschreibung

Encore Talent Solutions is seeking a Service Delivery Manager best aligned with a Service Project Coordinator to drive multiple service workstreams across locations, coordinating customer requests from intake through completion.

The ideal candidate has service coordination, dispatch, or project coordination experience in HVAC, Building Automation Systems, or Security and Access Control, plus strong customer service and Microsoft Office skills.