Hybrid Service Delivery Coordinator – HVAC, BAS & Security

Encore Talent Solutions; Franklin (TN); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

On-site 3 days a week

Job summary

Encore Talent Solutions seeks a Service Delivery Manager best aligned with a Service Project Coordinator to drive multiple service workstreams across locations. You will coordinate customer requests, scheduling, resources, materials, and work orders from intake through completion.

Ideal candidates have service coordination, dispatch, or project coordination experience in HVAC, Building Automation Systems, or Security and Access Control; strong customer service and proficiency with Microsoft

Qualifications

• Experience in service coordination, dispatch, or project coordination.
• Strong customer service skills and proficiency with Microsoft Office.

Responsibilities

• Coordinate technicians, subcontractors, and internal teams.
• Maintain accurate work orders and documentation.
• Communicate with customers to ensure timely service delivery.

Skills

Service coordination

Dispatch

Project coordination

Customer service

Scheduling

Tools

Salesforce Lightning (bFO/bFS)

Genesys

Tableau

Microsoft Dynamics

Job description

Encore Talent Solutions seeks a Service Delivery Manager best aligned with a Service Project Coordinator to drive multiple service workstreams across locations. You will coordinate customer requests, scheduling, resources, materials, and work orders from intake through completion.

Ideal candidates have service coordination, dispatch, or project coordination experience in HVAC, Building Automation Systems, or Security and Access Control; strong customer service and proficiency with Microsoft