Field Technician II - Hybrid IT Support (Minneapolis)

Mytech Partners, Inc.; New Brighton (MN); Hybrid; USD 50,000 - 80,000; Full time

Benefits offered by this job

Vacation days

Sick time

Volunteer time

Medical insurance

Dental insurance

Vision insurance

Life insurance

STD/LTD

Professional development

401k with company match

Profit sharing

Job summary

Mytech Partners, Inc. is seeking a Field Technician II based in the Minneapolis/St. Paul area for hybrid work. The role supports onsite hardware, software, and network issues and requires strong communication with both technical and non-technical users. The position is full-time in New Brighton, MN.

Ideal candidates have at least 3 years in IT support, with Microsoft environments and SMB networking experience. Travel within MN is expected along with office-based tickets from the MN branch.

Qualifications

• Minimum 3 years of industry experience, specifically supporting Microsoft-based environments.
• Strong knowledge of SMB networks, infrastructure, and equipment.
• Excellent written communication and documentation skills.
• Ability to multi-task, prioritize tasks and respond with sense of urgency.

Responsibilities

• Provide great customer service and communicate clearly with non-technical and technical users and staff.
• Follow support process and guidelines as designed.
• Provide onsite support for user problems relating to hardware, software applications, and network issues within a tier II perspective.
• Log, diagnose, repair, and relay reported problems to the end user, client, or department.
• Diagnose and communicate advanced issues to Tier 2 staff.
• Acquire new technical skills.

Skills

Customer service

Troubleshooting

Documentation

Time management

Communication

Independent work

Team collaboration

Driver's license

Tools

Ticketing software

Job description

Mytech Partners, Inc. is seeking a Field Technician II based in the Minneapolis/St. Paul area for hybrid work. The role supports onsite hardware, software, and network issues and requires strong communication with both technical and non-technical users. The position is full-time in New Brighton, MN.

Ideal candidates have at least 3 years in IT support, with Microsoft environments and SMB networking experience. Travel within MN is expected along with office-based tickets from the MN branch.