Service Coordinator (HQ)

Air Systems Service & Construction; Sacramento (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Air Systems Service & Construction in Sacramento seeks a Service Coordinator to deliver top-tier customer service. You will oversee scheduling of service technicians, manage communication between clients and technicians, and keep customers informed of service timelines and lead times.

You will perform administrative tasks such as reviewing work orders and invoices, preparing timecards, updating service records, and generating service-related reports.

Qualifications

• Previous service coordination experience is preferred.
• Excellent written and verbal communication to collaborate under pressure.
• Strong clerical and organizational skills to track schedules and personnel.
• Proficient with computers for scheduling and related duties.
• Ability to multitask with conflicting events and priorities.
• Strong interpersonal skills to relay information professionally in a fast-paced setting.

Responsibilities

• Add on open quotes to customers as needed.
• Use software systems for scheduling and tasks.
• Maintain a positive and professional office environment.
• Support the Service Operations Manager with KPI creation and implementation.
• Communicate clearly with customers and address concerns.

Skills

Service coordination

Communication skills

Organization

Scheduling software

Multitasking

Interpersonal skills

Prioritization

Stress management

Tools

Scheduling software

Job description

Description

The Service Coordinator is part of a team responsible for responding to calls from clients in need of service with the highest level of customer service. The Coordinator oversees the scheduling of service technicians to ensure a timely and efficient response to requests. This role involves managing communication between technicians and clients, which includes keeping customers apprised of the company service schedule and lead times and updating the customer database with the most current information. The Service Coordinator also performs administrative tasks in support of operations, staff, and clients, by reviewing and processing work orders and purchase orders; preparing service invoices and timecards for processing; maintaining service records; providing service-related reports; reviewing, detailing, and receiving vendor invoices as assigned; assisting in acquiring invoices/receipts as needed:

• Ability to add on open quotes to customers
• Use software systems as necessary
• Maintaining a positive and professional office environment
• Support Service Operations Manager with creation and implementation of KPI’s (key performance indicators)
• Engage the Service Operations Manager regarding any critical matters
• Provide clear and concise communication to customers
• Support Service Operations Manager with customer complaints or concerns
• Other duties as assigned

Requirements

• Previous and successful Service coordination experience is preferred
• Excellent written and verbal communication skills to collaborate with others under any type of condition
• Excellent clerical and organizational skills to keep track of schedules, and personnel
• Knowledge of computers for scheduling and other technician duties
• Ability to multitask with different, and sometimes conflicting, events happening at the same time
• Excellent interpersonal skills with the ability to professionally relay information in a fast-paced environmentAbility to manage competing priorities with accuracy
• Ability to work under stress and remain calm and to calm other people during rapidly changing circumstances

ASSC is an Equal Opportunity Employer