Service Delivery Coordinator

TAS Energy Inc; Houston (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

TAS Energy Inc. in Houston, TX seeks a Service Coordinator to back the Aftermarket Department. You will interface with Field Teams and internal stakeholders to ensure policy adherence, coordinate information flow, and serve as the first contact for service customers.

The role requires strong communication, organization, and MS Office skills, along with 3–5 years in parts distribution and 1–3 years in office administration. HVAC dispatch experience preferred.

Qualifications

• Excellent communication, organizational and time management skills.
• Must be self-motivated and have the ability to handle multiple and shifting priorities.
• Ability to work independently.
• Proficient in MS Office, MS Project, and database usage.
• Strong Microsoft Excel Skills including use of pivot tables, macros, data validation, and conditional formatting.

Responsibilities

• Maintain the Excel based service tools and their interface with ERP and Autodesk Software.
• Coordinate planning and billing of all service work: warranty, project support and service jobs.
• Assist with tracking and quality assurance of all service-related information, such as time sheet, daily report submittal, and JHA's to ensure all appropriate records are maintained within TAS.
• Coordinate Visa and Passport information for traveling Field Engineers, interfacing and communicating with Legal and HR when necessary.
• Coordinate site safety and security compliance training and screening for Field Engineers.
• Maintain on-call list and implement notification for field personnel.
• Coordinate some travel arrangements when support is required.
• Taking service inquiry calls from customers or clients.
• Act as first point of contact for customer service, assessing needs and escalating appropriately.
• Assist with maintaining the schedule of planned and anticipated field service needs to ensure gaps are identified as soon as possible and clients’ needs are met in a timely manner.
• Open and close Service Jobs in LN.
• Assist with ordering and shipping of parts in coordination with the Parts Coordinator.
• Any other duties as assigned by TAS.

Skills

Excellent communication

Organizational skills

Time management

Self-motivated

Independent work

MS Office

MS Project

Database usage

Advanced Excel

Education

Associate's degree in business administration or accounting

Tools

MS Office

MS Project

Database usage

ERP software

Autodesk software

Job description

TAS Energy Inc. in Houston, TX seeks a Service Coordinator to back the Aftermarket Department. You will interface with Field Teams and internal stakeholders to ensure policy adherence, coordinate information flow, and serve as the first contact for service customers.

The role requires strong communication, organization, and MS Office skills, along with 3–5 years in parts distribution and 1–3 years in office administration. HVAC dispatch experience preferred.