Service Customer Care Representative

Rosen Hyundai Greenfield; Algonquin (IL); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid holidays and vacation

401K

Paid training

Ongoing development

Career advancement

Employee discounts

Job summary

Rosen Automotive Group is seeking a dedicated service scheduling professional to join our Illinois team. You will manage service appointment requests, coordinate with advisors and parts, and respond to inquiries via phone, chat, email.

The role emphasizes excellent customer service in a fast-paced environment. Strong communication and multitasking abilities are essential, along with basic Windows Office skills and the ability to learn vendor portals quickly.

Qualifications

• Must have excellent customer service over phone and in person.
• Strong communication and multitasking abilities.
• Basic working knowledge of Windows Office; able to learn vendor portals quickly.

Responsibilities

• Receive and schedule incoming calls for service appointments.
• Maintain the service appointment calendar coordinating with Service Advisors and Parts/Rental.
• Answer inquiries via chat, email, and phone.
• Follow up on declined services and schedule follow-ups.
• Proactively contact existing customers for required service/recall appointments.
• Follow up on ordered or back-ordered parts and scheduling for receiving.

Skills

Customer service

Phone communication

Communication skills

Microsoft Office

Tools

Windows Office

Vendor portals

Job description

The Rosen Automotive Group has proudly served the residents of Illinois and Wisconsin for over 30 years. We are currently seeking dedicated and talented individuals to join our growing team! The goal of our store is to meet the needs and requirements of our customers. To accomplish that goal, we rely on everyone to work together. When we all work together, we have the strength of a family. It is our belief that how we work together is reflected in how we work with our customers. If we treat each other with respect, our customers will feel it, and the essentials of trust and relationship will be there.

Hours 12-6pm M-F and every other Saturday

What We Offer:

• Medical, Dental, Vision
• Paid holidays and vacation
• 401K
• Paid training
• Ongoing development
• Opportunity for career advancement
• Employee Discounts

Job responsibilities include:

• Receive and schedule incoming calls for service appointments.
• Maintain the service appointment scheduling calendar while coordinating with Service Advisors and the Parts / Rental Department.
• Answer customer inquiriesvia chat, email, and phone.
• Follow up on customer declined services; schedule follow-up appointments for services not performed.
• Proactively contact existing customers to set up required service and/ or recall appointments.
• Follow up with customers on all ordered or back-ordered parts while scheduling for receiving.

Requirements:

All candidates must manifest the highest level of customer service. Must have strong communication skills and be comfortable working in a fast-paced environment. Must have a basic working knowledge of Windows Office, along with the ability to learn vender programs/portals quickly and efficiently. All candidates must be 18, with a valid driver’s license and an excellent driving record. Must be responsible, dedicated to arriving on time, hard-working, and have the ability to multi-task. Drug testing required.

• Excellent customer service skills, over the phone and in-person.
• Superior communication skills.
• Ability to work a non-traditional schedule.
• Automotive industry experience preferred, but not required.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.