Customer Service Manager | 11

Hugos-Family-Marketplace; Park Rapids (MN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health, dental & vision insurance

401(k) plan

Paid time off

Holiday pay

Employee discount

Job summary

Hugo's Family Marketplace in Park Rapids, MN is seeking a Service Counter Manager to oversee the day-to-day operations of the customer service desk and ensure a positive shopping experience for every customer. You will handle customer inquiries, coordinate with departments, run daily reports, reconcile cashier tills, manage inventory, and utilize POS systems with accurate records and cash handling.

This full-time role offers health, dental and vision insurance, a 401(k), paid time off, holiday

Qualifications

• High school diploma or GED required.
• 1–2 years in retail, cashier, or customer service roles.
• Experience handling cash, POS systems, or returns.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Familiarity with grocery store operations is a plus.

Responsibilities

• Manage the day-to-day operations of the customer service desk.
• Handle customer inquiries and provide solutions to ensure satisfaction.
• Coordinate with different departments to facilitate smooth operations.
• Maintain accurate records, schedules, and reports.
• Ensure a positive shopping experience for customers.
• Run daily reports and reconcile cashier tills.
• Handle customer instances and answer phone calls professionally.
• Manage inventory and ensure stock levels are maintained.
• Utilize POS systems and manage cash handling efficiently.

Skills

Customer service

Cash handling

POS systems

Communication skills

Education

High school diploma or GED

Bachelor’s degree in business/retail management (preferred)

Tools

POS terminals

Job description

Job Purpose:- The Service Counter Manager at Hugo's Family Marketplace is responsible for overseeing the day-to-day operations of the customer service desk, ensuring a positive shopping experience for all customers. This role involves managing inquiries, coordinating with various departments, maintaining accurate records, and handling customer instances efficiently. The position requires a proactive approach to enhance customer satisfaction and streamline service processes within the store. Must be 18 + years or older to apply.Key Responsibilities:- Manage the day-to-day operations of the customer service desk.- Handle customer inquiries and provide solutions to ensure satisfaction.- Coordinate with different departments to facilitate smooth operations.- Maintain accurate records, schedules, and reports.- Ensure a positive shopping experience for customers.- Run daily reports and reconcile cashier tills.- Handle customer instances and answer phone calls professionally.- Manage inventory and ensure stock levels are maintained.- Utilize POS systems and manage cash handling efficiently.Benefits:Full Time - Health, Dental, and Vision Insurance, 401k, Paid Time Off, Holiday Pay (Additional Time & Half if worked), and Employee Discount.Required Education:- High school diploma or GEDPreferred Education:- Bachelor’s degree in business, management, retail management, or a related field- Associate’s degree plus relevant supervisory experienceRequired Experience:- 1–2 years in retail, cashier, or customer service roles- Experience handling cash, POS systems, or returnsRequired Skills and Abilities:- Strong organizational and multitasking abilities- Excellent communication and interpersonal skills- Previous office or customer service experience preferred- Familiarity with grocery store operations is a plus