Service Counter Clerk

Hugos Family Marketplace; Grand Forks (ND); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401k

Paid Time Off

Holiday Pay

Employee Discount

Job summary

Hugos Family Marketplace in Grand Forks, ND is seeking a part-time Service Counter Clerk. You will greet customers, answer questions, and assist with inquiries while keeping the counter area neat and welcoming.

Responsibilities include processing returns, exchanges, and refunds, answering questions, and operating the POS system. Must be 18+ and willing to learn with a friendly, professional demeanor.

Qualifications

• Requires a high school diploma or GED.
• Some college coursework or related experience preferred.
• Must be 18+ to apply.
• No prior experience required; willingness to learn is encouraged.

Responsibilities

• Greet customers warmly and offer assistance.
• Process returns, exchanges, and refunds accurately.
• Answer customer questions and provide product information.
• Handle customer complaints professionally and resolve issues.
• Assist with special orders, rain checks, or store credits as needed.
• Operate POS systems to process transactions and verify receipts.
• Maintain cleanliness and organization of the service counter area.
• Follow store policies and procedures for compliance.
• Communicate effectively with team members and management.

Skills

Greet customers

Process returns

Answer questions

Operate POS

Communication

Education

High school diploma or GED

Some college coursework

Tools

POS systems

Job description

Job Details

Job Location: Hugos Family Marketplace - Store #12 - Demers Ave - Grand Forks, ND 58201

Position Type: Part Time

Job Shift: Any

Job Purpose

• The Service Counter Clerk at Hugo's Family Marketplace is responsible for providing exceptional customer service by efficiently handling transactions, addressing customer inquiries, and ensuring a positive shopping experience. This role involves maintaining the service counter's operations, processing returns and exchanges, and upholding store policies to enhance customer satisfaction. Must be 18 + years or older to apply.

Key Responsibilities

• Greet customers warmly and provide assistance with their inquiries and needs.
• Process returns, exchanges, and refunds accurately and efficiently.
• Answer customer questions and provide information about products and services.
• Handle customer complaints professionally and work towards resolving issues.
• Assist with special orders, rain checks, or store credits as needed.
• Operate POS systems to process transactions and verify receipts, documentation, or identification when required.
• Maintain the cleanliness and organization of the service counter area.
• Follow store policies and procedures to ensure compliance and consistency.
• Communicate effectively with team members and management to facilitate smooth operations.

Benefits

• Full Time - Health, Dental, and Vision Insurance, 401k, Paid Time Off, and Holiday Pay.
• Full Time and Part Time - Employee Discount and Time & Half Holiday Pay.

Qualifications

• Required Education:
  • High school diploma or GED
• Preferred Education:
  • Some college coursework or related experience
• Required Experience:
  • No prior work experience required
  • Willingness to learn and follow procedures
  • Ability to interact politely with customers
• Preferred Experience:
  • 1–2 years in retail, cashier, or customer service roles
  • Experience handling cash, POS systems, or returns
  • Experience resolving customer complaints or issues
  • Basic familiarity with store operations and inventory
• Required Skills and Abilities:
  • Ability to greet customers and provide excellent service
  • Capability to process returns, exchanges, and refunds efficiently
  • Skill in answering customer questions and addressing complaints
  • Proficiency in operating POS systems
  • Ability to verify receipts, documentation, or identification when required
  • Commitment to maintaining cleanliness and following store policies
  • Effective communication skills