Service Coordinator: Water Filtration & Dispatch

nws; Salt Lake City (UT); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

401(k) with Company Match

Medical Insurance

Dental Insurance

Vision Insurance

Health Savings Account (HSA)

Life Insurance

Supplemental Coverage – Accident, Crit

Long Term Disability, Hospital Indemn…

Job summary

FreshPure Waters in Salt Lake City is seeking a Service Coordinator to coordinate service and troubleshooting for commercial water filtration equipment located in grocery stores across the United States and Canada. You will work closely with our nationwide network of service contractors, store personnel, and internal teams to ensure service requests are handled quickly and efficiently.

This position serves as one of the first points of contact for customers, requiring professionalism, clear

Qualifications

• Stable and consistent work history.
• Excellent communication and customer service skills.
• Strong organizational and multitasking abilities.
• Attention to detail and ability to work independently.
• Good computer skills and comfort learning new software.
• Strong problem-solving skills.
• Mechanical aptitude preferred.
• Basic plumbing and electrical knowledge preferred.
• Ability to guide technicians and customers over the phone.

Responsibilities

• Coordinate service requests with a nationwide network of service contractors.
• Troubleshoot water filtration equipment over the phone with technicians and customers.
• Schedule and dispatch service calls.
• Monitor open work orders and ensure timely completion.
• Communicate with customers regarding service status and updates.
• Document service activities accurately within company systems.
• Work collaboratively with internal departments to resolve issues.
• Prioritize multiple tasks while maintaining attention to detail.
• Deliver outstanding customer service with every interaction.

Skills

Communication

Customer service

Organization

Multitasking

Attention to detail

Independent work

Computer skills

Problem solving

Mechanical aptitude

Plumbing knowledge

Electrical knowledge

Job description

FreshPure Waters in Salt Lake City is seeking a Service Coordinator to coordinate service and troubleshooting for commercial water filtration equipment located in grocery stores across the United States and Canada. You will work closely with our nationwide network of service contractors, store personnel, and internal teams to ensure service requests are handled quickly and efficiently.

This position serves as one of the first points of contact for customers, requiring professionalism, clear