Service Coordinator

National Water Services; Salt Lake City (UT); On-site; USD 55,104,000 - 61,992,000; Full time

Benefits offered by this job

401(k) with Company Match

Medical Insurance

Employee Referral Program

Job summary

FreshPure Waters is hiring a Service Coordinator to oversee service and troubleshooting for commercial water filtration equipment in grocery stores across the United States and Canada. You will coordinate with a nationwide network of contractors and store personnel to ensure fast, effective service and maintain clear communication with customers.

The role requires excellent communication, strong organizational skills, and the ability to multitask.

Qualifications

• Excellent communication and customer service skills are essential.
• Strong organizational and multitasking abilities required.
• Attention to detail and ability to work independently.
• Good computer skills; comfortable learning new software.
• Mechanical aptitude preferred; basic plumbing knowledge helpful.
• Ability to guide technicians and customers over the phone.

Responsibilities

• Coordinate service requests with a nationwide network of contractors.
• Troubleshoot water filtration equipment over the phone with customers and technicians.
• Schedule and dispatch service calls.
• Monitor open work orders and ensure timely completion.
• Communicate service status and updates to customers.
• Document service activities in company systems.
• Collaborate with internal departments to resolve issues.
• Prioritize multiple tasks with attention to detail.
• Deliver outstanding customer service with every interaction.

Skills

Excellent communication and customer

Organizational multitasking

Attention to detail

Computer skills & learning software

Mechanical aptitude

Basic plumbing knowledge

Phone-based guidance to technicians & 

Job description

Service Coordinator

National Water Services Salt Lake City, Utah, United States

About this position

Location: Salt Lake City, UT, On-Site

Type: Full-time

Status: Hourly, non-exempt

Rate of Pay: $20 per hour (DOE)

Schedule: Monday–Friday | 7:00 AM – 3:30 PM

Reports To: Service Manager

About the Company

FreshPure Waters (National Water Services, LLC) has been making waves in the water vending industry since 1991. We operate bulk filtered water vending machines in major grocery retailers across the United States and Canada, including Whole Foods Market, Sprouts Farmers Market, and regional independent grocers. With more than three decades of experience and a commitment to innovation and exceptional service, FreshPure continues to expand its national footprint and is experiencing rapid growth.

Position Summary

As a Service Coordinator, you will coordinate service and troubleshooting for commercial water filtration equipment located in grocery stores throughout the United States and Canada. You'll work closely with our nationwide network of service contractors, store personnel, and internal teams to ensure service requests are handled quickly and efficiently.

This position serves as one of the first points of contact for customers, making professionalism, communication, and problem-solving essential.

Responsibilities

• Coordinate service requests with a nationwide network of service contractors.
• Troubleshoot water filtration equipment over the phone with technicians and customers.
• Schedule and dispatch service calls.
• Monitor open work orders and ensure timely completion.
• Communicate with customers regarding service status and updates.
• Document service activities accurately within company systems.
• Work collaboratively with internal departments to resolve issues.
• Prioritize multiple tasks while maintaining attention to detail.
• Deliver outstanding customer service with every interaction.

Qualifications

We're looking for someone who has:

• A stable and consistent work history.
• Excellent communication and customer service skills.
• Strong organizational and multitasking abilities.
• Attention to detail and the ability to work independently.
• Good computer skills and comfort learning new software.
• Mechanical aptitude preferred.
• Basic plumbing and electrical knowledge preferred.
• The ability to effectively guide technicians and customers over the phone.

We offer a competitive benefits package available for all eligible employees and includes:

• 401(k) with Company Match
• Medical Insurance
• Employee Referral Program

Why FreshPure Waters

At Fresh Pure Waters, you'll be part of a team that values collaboration, customer service, and continuous improvement. We believe in promoting from within whenever possible and investing in our employees' success.

If you're dependable, enjoy solving problems, and are looking for a career—not just a job—we'd love to hear from you.

FreshPure Waters is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.