On-Site Regional Service Coordinator – Water Systems

Freshpure; Reno (NV); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

401(k) with Company Match

Medical Insurance

Employee Referral Program

Job summary

FreshPure Waters is seeking a Service Coordinator to coordinate service and troubleshooting for commercial water filtration equipment located in grocery stores across the United States and Canada. You'll work closely with our nationwide network of service contractors, store personnel, and internal teams to ensure service requests are handled quickly and efficiently.

This position serves as one of the first points of contact for customers, making professionalism, communication, and

Qualifications

• Stable work history and reliability.
• Excellent communication and customer service skills.
• Strong organizational and multitasking abilities.
• Attention to detail and ability to work independently.
• Good computer skills; basic plumbing/electrical knowledge preferred.
• Ability to guide technicians and customers over the phone.

Responsibilities

• Coordinate service requests with a nationwide network of service contractors.
• Troubleshoot water filtration equipment over the phone with technicians and customers.
• Schedule and dispatch service calls.
• Monitor open work orders and ensure timely completion.
• Communicate with customers regarding service status and updates.
• Document service activities accurately within company systems.
• Work collaboratively with internal departments to resolve issues.
• Prioritize multiple tasks while maintaining attention to detail.
• Deliver outstanding customer service with every interaction.

Skills

Customer service

Communication

Organizational skills

Multitasking

Problem-solving

Phone support

Independent worker

Mechanical aptitude

Job description

FreshPure Waters is seeking a Service Coordinator to coordinate service and troubleshooting for commercial water filtration equipment located in grocery stores across the United States and Canada. You'll work closely with our nationwide network of service contractors, store personnel, and internal teams to ensure service requests are handled quickly and efficiently.

This position serves as one of the first points of contact for customers, making professionalism, communication, and