Field Service Coordinator – Water Filtration

FreshPure; Salt Lake City (UT); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

401(k) with Company Match

Medical Insurance

Employee Referral Program

Job summary

FreshPure Waters is seeking a Service Coordinator in Salt Lake City, UT to coordinate service for commercial water filtration equipment nationwide. You will work with a nationwide network of contractors and store personnel to handle service requests quickly and efficiently.

This role requires professionalism, strong communication, and problem-solving as one of the first customer contacts. The position reports to the Service Manager and is on-site, with a Monday–Friday schedule and standard

Qualifications

• Stable work history.
• Excellent communication and customer service skills.
• Strong organizational and multitasking abilities.
• Attention to detail and the ability to work independently.
• Good computer skills and comfort learning new software.
• Mechanical aptitude preferred.
• Basic plumbing and electrical knowledge preferred.
• The ability to effectively guide technicians and customers over the phone.

Responsibilities

• Coordinate service requests with a nationwide network of service contractors.
• Troubleshoot water filtration equipment over the phone with technicians and customers.
• Schedule and dispatch service calls.
• Monitor open work orders and ensure timely completion.
• Communicate with customers regarding service status and updates.
• Document service activities accurately within company systems.
• Work collaboratively with internal departments to resolve issues.
• Prioritize multiple tasks while maintaining attention to detail.
• Deliver outstanding customer service with every interaction.

Skills

Excellent communication

Customer service

Organizational skills

Multitasking

Attention to detail

Independent work

Computer skills

Learning new software

Mechanical aptitude

Plumbing knowledge

Electrical knowledge

Phone guidance

Job description

FreshPure Waters is seeking a Service Coordinator in Salt Lake City, UT to coordinate service for commercial water filtration equipment nationwide. You will work with a nationwide network of contractors and store personnel to handle service requests quickly and efficiently.

This role requires professionalism, strong communication, and problem-solving as one of the first customer contacts. The position reports to the Service Manager and is on-site, with a Monday–Friday schedule and standard