Service Coordinator Supervisor

Commonwealth of Massachusetts; Brockton (MA); Hybrid; USD 77,000 - 105,000; Full time

Job summary

Commonwealth of Massachusetts (Department of Developmental Services) is seeking a Service Coordinator Supervisor in Brockton. The role supports individuals with developmental disabilities, coordinating services, and ensuring compliance with DDS practices.

It collaborates with area offices, providers, and families to resolve critical issues. Applicants should have substantial case management/clinical experience, a related Bachelor's degree, and willingness to travel.

Qualifications

• Experience in case management or clinical/therapeutic work (DDS)
• Four+ years full-time or equivalent part-time case management or clinical/therapeutic experience
• Substitutions: Bachelor's degree or higher may substitute for two years of required experience
• Willingness to travel as assigned
• Valid driver's license at appropriate class level for assignment

Responsibilities

• Ensure all components of the DDS ISP process or contracted services are completed for each recipient
• Respond to urgent requests and referrals to area programs and services
• Provide support and consultation to provider agencies and families
• Participate in provider meetings and Area Office Management Team activities
• Maintain automated data systems and manage related projects
• Contribute to MassCAP assessments to inform prioritization of services

Skills

Interpersonal skills

Computer skills

Meditech familiarity

HCSIS familiarity

Supervisory experience

Education

Bachelor's degree or higher in related field

Tools

Meditech

HCSIS

Data base management

Job description

Job Description - Service Coordinator Supervisor (26000716)

Job Description

Description

Duties and Responsibilities

• Ensure each component of the ISP process and/or contracted services are completed for each individual receiving support from the Departments per DDS practices and regulations.
• Respond to urgent requests and complete routine referrals to area programs and services for individuals.
• Provide support and consultation to local area provider agencies, family members, including assisting Service Coordinators to facilitate cooperative communication and resolution to critical issues.
• Participate in provider meetings, planning for services and is part of the Area Office Management Team as well as sitting on the Risk Management Committee.
• Workwith the Area Director and Assistant Area Director to maintain automated data systems including compiling specific statistics as needed, in addition to managing related projects within the Area Office.
• The Supervisorwill be a member of the Area’s Massachusetts Comprehensive Assessment Profile (Masscap) Team, performing assessments to inform the Area Director regarding the prioritization process of services.

Preferred Qualifications

• Experience working with individuals Intellectually disabled, families, guardians, providers, and other stakeholders within the DDS community.
• Good interpersonal skills
• Good computer skills and familiarity with the Meditech program and the Home and Community Services Information System (HCSIS).
• Competency in basic computer skills (word processing, data base management, and e-mail).
• Strong supervisory experience in a clinical capacity.

Special Requirements

• Must be at least eighteen (18) years of age.

Schedule Information

• Full-time – 37.5-hour weekly position - 1st shift (Day Shift)
• Monday through Friday 8:45 am to 5:00 pm
• Days off – Saturday and Sunday

About the Department of Developmental Services

The mission of the Department of Developmental Services (DDS) is to create innovative and genuine opportunities for individuals with intellectual and developmental disabilities including Autism Spectrum Disorder to participate fully and contribute meaningfully to their communities as valued members. DDS serves over 43,000 vulnerable individuals throughout their lifetimes, providing a spectrum of day, employment, and residential supports. The agency directly oversees and manages $3 billion in public funds ($2.7B+ operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch of government.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.

• Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Recommended candidates must successfully complete pre-employment screening which includes:

• Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services. http://www.mass.gov/hhs/cori

ALL EMPLOYEES ARE PAID ON A BI-WEEKLY BASIS AND MUST HAVE DIRECT DEPOSIT.

This is a Civil Service position. If there is no Civil Service list for this title, employees appointed must take and pass the next Civil Service examination when administered.

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

Applicants must have (A) at least four (4) years of full-time, or equivalent part-time, case management or clinical/therapeutic experience (B) any equivalent combination of the required experience and the substitutions below.

Based on assignment, travel may be required. Incumbents who elect to use a motor vehicle for travel must have a current and valid motor vehicle driver's license at a class level specific to assignment.

Substitutions:

I. A Bachelor's degree or higher in a related field may substitute for two (2) years of the required (A) experience.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

An Equal Opportunity / Aff

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Salary

76,972.48 - 105,010.10 Yearly

Primary Location

United States-Massachusetts-Brockton - 60 Main Street

Potentially Eligible for a Hybrid Work Schedule : Yes