Program Coordinator II

Massachusetts Department of Public Health; McKnight and Bay (MA); Hybrid; USD 74,000 - 106,000; Full time

Job summary

Massachusetts Department of Public Health seeks a Program Coordinator II to provide regional coordination, case management, and program expertise for DESE/DDS Residential Prevention. You will support families with wraparound services to align with IEPs and educational programming.

The role emphasizes collaboration with DDS staff, schools, and service providers to maintain effective family-centered supports and ensure continuity of care regionally in Springfield, MA.

Qualifications

• Minimum entrance requires at least three years of relevant professional experience in program management or coordination.
• Education substitutions may apply per degree level as outlined in the posting.

Responsibilities

• Coordinate evaluation, assessment, planning and development of individualized supports.
• Provide ongoing case management and coordination of services.
• Collaborate with families, schools, DDS staff and providers to maintain wraparound supports.
• Monitor services and budgets to ensure alignment with plans.

Skills

Program coordination

Case management

Public administration

Budgeting

Collaboration

Wraparound services

Education

Bachelor's degree in public administration

Graduate degree in public administration

Job description

An Official website of the Commonwealth of Massachusetts

Job Description - Program Coordinator II (260006ES)

Job Description

Description

The Department of Developmental Services (DDS) is committed to providing individualized, comprehensive supports and services to children and youth participating in the Department of Elementary and Secondary Education (DESE)/DDS Residential Prevention Program. Under the direction and oversight of the Family Supports Director, the Program Coordinator II will provide regional coordination, case management, and program expertise to support children, youth, and their families in maintaining successful placements in the home and community.

The DESE/DDS Program Coordinator II plays a critical role in supporting the continued growth and implementation of this statewide initiative. The program is designed to provide children and youth with individualized supports that complement their educational programming and Individualized Education Programs (IEPs), while strengthening the capacity of families to meet their child’s needs at home. Through coordinated, wraparound services and active case management, the Program Coordinator II will help support the Department’s efforts to prevent or defer the need for more restrictive and costly out-of-home placements.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

The Program Coordinator II will be regionally based and will work under the oversight of the Family Supports Director to:

• Coordinate the evaluation, assessment, service planning, and development of individualized supports for new DESE/DDS program participants.
• Provide ongoing case management and coordination of services to ensure that children, youth, and families receive appropriate and timely supports.
• Collaborate with families, DDS staff, schools, educational personnel, and approved DESE/DDS service providers to develop and maintain effective wraparound supports in the family home and community.
• Work closely with approved DESE/DDS providers throughout the assigned region to coordinate services, address barriers, and promote continuity of care.
• Support the Department’s efforts to enroll eligible participants in the DESE/DDS self-direction program and provide ongoing assistance with self-direction processes and portal-related issues.
• Monitor participant services, budgets, and supports to ensure alignment with individualized plans and program requirements.
• Provide problem-solving and technical assistance to families, providers, and other stakeholders as needed.
• Maintain regular communication and follow-up with participants and their support networks to assess service effectiveness and address emerging needs.
• Participate in ongoing monitoring, review, and adjustment of services to ensure that supports remain responsive to the child/youth and family’s needs.
• Develop and maintain a strong working knowledge of DESE/DDS program requirements, self-direction, budgeting and fiscal oversight, service coordination, and available community-based resources.
• Contribute to the continued development and successful implementation of the DESE/DDS Residential Prevention Program across the region.

Assist with identification of community resources that are relevant to children and families and disseminate to Area Office and provider agencies.

Participate in Regional and statewide outreach efforts to DDS staff, community organizations, families, schools, other state agencies.

Support the Regional Family Support Director and Community Systems team in projects such as RFR reviews, transition resource fairs, community outreach presentations

Please Note:

This position is located in Springfield, MA

Schedule: 9:00am - 5:00pm

Days Off: Sunday/Saturday

Flexibility required to meet the needs of the program/area office.

About the Department of Developmental Services:

The mission of the Department of Developmental Services (DDS) is to create innovative and genuine opportunities for individuals with intellectual and developmental disabilities including Autism Spectrum Disorder to participate fully and contribute meaningfully to their communities as valued members. DDS serves over 43,000 vulnerable individuals throughout their lifetimes, providing a spectrum of day, employment, and residential supports. The agency directly oversees and manages $3 billion in public funds ($2.7B+ operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch of government.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.

• Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Recommended candidates must successfully complete pre-employment screening which includes:

• Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services. http://www.mass.gov/hhs/cori

For technical help with MassCareers, including logging into your profile and or resetting your password, please call the Employee Service Center at617-979-8500for assistance.

Forquestionsregarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800-510-4122 Ext. #4.

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) three years of full time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, or (B) any equivalent combination of the required experience and the substitutions below.

Substitutions:

I. A Bachelor's degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the-required experience.*

II. A Graduate degree with a major in business administration, business management or public administration may be substituted for the required experience.*

III. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.*

*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

An Equal Opportunity / Affirmpitive Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Primary Location

United States-Massachusetts-Springfield- 1 Federal Street

Job

Administrative Services

Agency

Department of Developmental Services

Schedule

Full-time

Shift

Day

Job Posting

Sep 28, 2026, 5:19:17 PM

Number of Openings

1

Salary

73,615.88 - 106,401.62 Yearly

If you have Diversity, Affirmpitive Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Kendy Derival, [e-mail] - 8572835867

Bargaining Unit : 06-NAGE - Professional Admin.

Confidential : No

Potentially Eligible for a Hybrid Work Schedule : Yes