Field Service Scheduler & Operations Coordinator

Johnson Controls, Inc.; Fort Worth (TX); On-site; USD 43,000 - 50,000; Full time

Job summary

Johnson Controls, Inc. in Fort Worth, TX is seeking a Field Service Coordinator to schedule and dispatch technicians across multiple regions.

You will serve as the primary liaison between customers, field personnel, and internal teams to ensure timely service delivery and strong customer satisfaction. The role requires excellent organization, clear communication, and the ability to manage competing priorities in a fast-paced environment.

Qualifications

• Associate degree in Business, Operations, Supply Chain, or related field, or equivalent work experience.
• Minimum 2 years of experience in service coordination, dispatching, customer support, logistics, or operations.
• Experience working in a field service or technical service environment preferred.
• Proficiency with Microsoft Office Suite (Excel, Outlook, Teams, Word).
• Experience using ERP, CRM, or field service management systems.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication skills.
• Ability to work effectively in a fast-paced, customer-focused environment.

Responsibilities

• Schedule and dispatch field service technicians and contractors for customer service calls, preventive maintenance, installations, and emergency support.
• Optimize technician schedules to maximize utilization and minimize travel costs.
• Coordinate service activities across multiple regions and time zones.
• Monitor service request queues and ensure adherence to service-level agreements (SLAs).
• Serve as a primary point of contact for the Technical Support team for service scheduling and status updates.
• Communicate service timelines, delays, and resolution plans proactively.
• Escalate critical customer concerns to management when appropriate.
• Maintain accurate service records and service management systems.
• Assist with work order creation, updates, closure, and documentation.
• Coordinate parts availability and logistics with supply chain and inventory teams.
• Track technician certifications, training requirements, and site access requirements.
• Generate service performance reports and dashboards.
• Monitor KPIs such as response time, utilization, backlog management, and customer satisfaction.
• Support continuous improvement initiatives to enhance operational efficiency.
• Partner with Sales, Technical Support, Supply Chain, Operations, and Finance teams to ensure seamless customer support.
• Support service contract execution and customer account activities.
• Participate in team meetings and operational reviews.

Skills

Field service coordination

Dispatching

Communication

Organization

Customer focus

Education

Associate degree in Business/Operations/Supply Chain

Bachelor’s degree preferred

Tools

SAP

Salesforce

ERP/CRM systems

Microsoft Office

Job description

Johnson Controls, Inc. in Fort Worth, TX is seeking a Field Service Coordinator to schedule and dispatch technicians across multiple regions.

You will serve as the primary liaison between customers, field personnel, and internal teams to ensure timely service delivery and strong customer satisfaction. The role requires excellent organization, clear communication, and the ability to manage competing priorities in a fast-paced environment.