Service Coordinator: Scheduling, Projects & Customer Success

Tech24; Alexandria (VA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Weekly pay

Equipment provided

Paid time off

Paid holidays

Birthday off

Medical, dental, vision

Short-term disability

401(k) with match

EAP

Job summary

Tech24 is seeking a Service Coordinator in Alexandria, VA to support daily service operations and project coordination. You will collaborate with project managers, technicians, subcontractors, and customers to schedule, document, and complete work efficiently.

The role requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. This is a regular full-time position offering weekly pay and comprehensive benefits.

Qualifications

• 2-3 years of experience in customer service, service coordination, or administrative support.
• Experience in HVAC, refrigeration, construction, or foodservice service industries is a plus.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Strong verbal and written communication skills.

Responsibilities

• Answer customer calls and emails, handle service requests, and provide scheduling updates.
• Coordinate technicians, subcontractors, and resources to support service and project timelines.
• Assist with dispatch, estimating, work orders, and follow-up on pending service needs.
• Coordinate communication between customers, technicians, dispatchers, vendors, subcontractors, and management.
• Track project progress, service activity, estimates, and status updates using company systems and customer portals.
• Coordinate equipment/material deliveries and confirm job readiness with customers and vendors.
• Maintain accurate project and customer documentation, including billing, invoices, purchase orders, and expenses.
• Review completed work for billing accuracy and completeness.
• Build and maintain professional relationships with customers, vendors, subcontractors, and equipment dealers.
• Provide administrative support to branch and project operations while managing multiple priorities.
• Follow company policies, procedures, safety standards, and customer service expectations.

Skills

Customer service

Organizational skills

Attention to detail

Communication skills

Problem-solving

Time management

Teamwork

Tools

Microsoft Office

Job description

Tech24 is seeking a Service Coordinator in Alexandria, VA to support daily service operations and project coordination. You will collaborate with project managers, technicians, subcontractors, and customers to schedule, document, and complete work efficiently.

The role requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. This is a regular full-time position offering weekly pay and comprehensive benefits.