Service and Contracts Coordinator

Compu Dynamics; Chantilly (VA); On-site; USD 30,307 - 48,216; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Retirement Plan

Paid Time Off (PTO)

Tuition Reimbursement

Job summary

A premier technology infrastructure firm in Chantilly, Virginia is seeking a Service and Contracts Coordinator to provide administrative support for service and contract departments. The successful candidate will assist with service dispatching, contract record-keeping, and customer communication. Ideal applicants should have strong communication skills, attention to detail, and a high school diploma. This full-time position offers a competitive salary range of $22 to $35 per hour and a comprehensive benefits package.

Qualifications

• 0-2 years’ experience in administrative support, service coordination, or contracts.
• Experience in HVAC, Electrical, or Construction industry preferred.
• Familiarity with data center or critical facility operations is a plus.

Responsibilities

• Assist in scheduling and dispatching service technicians.
• Make follow-up calls to customers to ensure satisfaction.
• Enter and maintain accurate records for all service contracts.
• Support the Service and Contracts teams with administrative tasks.
• Participate in department meetings to support operational efficiency.

Skills

Excellent written and verbal communication skills

Strong attention to detail

Ability to manage multiple priorities

Proficiency with Microsoft Office Suite

Education

High School diploma or equivalent

Associate’s or Bachelor’s degree in Business or Management

Tools

SAGE

Tech Tool

Job description

Join to apply for the Service and Contracts Coordinator role at Compu Dynamics

At Compu Dynamics, we don’t just build infrastructure—we create the backbone of the digital future. As North America’s premier technology infrastructure design-build partner, we design, construct, and maintain mission‑critical data centers for some of the world’s most innovative companies. With roots in one of the fastest‑growing data center markets in the world, our growth is as intentional as our impact.

Summary / Objective

The Service & Contract Coordinator provides administrative and scheduling support for Compu Dynamics’ Service and Contract departments. This position assists with daily service dispatching, preventative maintenance (PM) scheduling, contract recordkeeping, and overall coordination between customers, technicians, and internal teams. The ideal candidate is highly organized, detail‑oriented, and capable of managing multiple priorities in a fast‑paced environment under direct supervision.

Essential Functions

• Service Scheduling & Dispatch
  • Assist in scheduling and dispatching Service Technicians for maintenance, repairs, and PMs.
  • Communicate real‑time schedule updates and changes using Tech Tool or Sage Dispatch.
  • Confirm daily completion of technician time entries and work summaries.
  • Track missed PMs and collaborate with leadership to reschedule as needed.
• Customer Communication & Support
  • Make follow‑up calls to customers to ensure satisfaction with completed service work.
  • Provide clear and timely updates to customers regarding scheduling or delays.
  • Maintain a high level of professionalism with clients, vendors, and technicians.
  • Support the Service Manager in addressing customer inquiries and escalations.
• Contract Administration & Documentation
  • Enter and maintain accurate records for all service contracts and agreements.
  • Assist in preparing, reviewing, and revising service‑related contracts.
  • Coordinate with vendors and internal teams to ensure contract compliance and delivery.
  • Compile data and generate contract‑related reports as requested.
• Administrative Coordination
  • Support the Service and Contracts teams with administrative tasks, scheduling, and reporting.
  • Maintain organized electronic records, job folders, and service documentation.
  • Coordinate repair part orders and pickup logistics with technicians.
  • Operate office equipment safely and follow company safety protocols.
• Team Alignment & Continuous Improvement
  • Participate in department meetings to support operational efficiency and communication.
  • Collaborate with Accounting and Service Operations on billing and renewals.
  • Identify and recommend process improvements within scheduling and contract workflows.
  • Uphold Compu Dynamics’ values by promoting teamwork, professionalism, and integrity.

Competencies

• Excellent written and verbal communication skills
• Strong attention to detail and organization
• Ability to manage multiple priorities in a fast‑paced environment
• Proficiency with Microsoft Office Suite; experience with SAGE or Tech Tool preferred

Supervisory Responsibility

No supervisory responsibilities.

Work Environment

This job operates in an office environment. This role routinely uses standard office equipment such as computers, phones, copiers, etc.

Physical Demands

The employee is occasionally required to stand, walk, sit, and use hands to handle or feel objects. Must occasionally lift or move office products and supplies up to 20 pounds.

Position Type

This is a full‑time position.

Required Education and Experience

• High School diploma or equivalent
• 0–2 years’ experience in administrative support, service coordination, or contracts

Preferred Education and Experience

• Associate’s or Bachelor’s degree in Business, Management, or related discipline
• Experience in HVAC, Electrical, or Construction industry
• Familiarity with data center or critical facility operations

EEO Statement

Compu Dynamics, LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type will not be tolerated.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Compu Dynamics Pay Range: $22 USD - $35 USD

Compu Dynamics offers a comprehensive benefits package

• Medical, Dental, and Vision Insurance – effective the first of the month following hire, with plans currently offered through Cigna.
• 401(k) Retirement Plan – automatic enrollment at 3% on your date of hire; company match up to 4% (with a 7% contribution needed to receive the full match), plus profit‑sharing opportunities.
• Employer‑Paid Life Insurance – coverage equal to 1x your salary.
• Short‑Term Disability (STD) – fully paid by Compu Dynamics.
• Voluntary Benefits – including Long‑Term Disability, supplemental life insurance (employee, spouse, children), Accident, Critical Illness, and Hospital Indemnity coverage.
• Paid Time Off (PTO) – accrue up to 160 hours (4 weeks) annually, beginning after 60 days of employment.
• Paid Holidays – 7 company‑observed holidays plus a floating holiday.
• Birthday Time Off – 8 hours of paid time off during your birthday month.
• Paid Parental Leave – 8 weeks maternity leave and 2 weeks paternity leave, concurrent with FMLA.
• Volunteer Time Off (VTO) – 40 hours annually for community service.
• Boot Reimbursement – up to $150 annually, available from your first day.
• Tool Reimbursement – $250 annually, available after 60 days.
• Tuition Reimbursement – up to $5,000 annually for approved educational programs.

All employment offers are contingent upon successful completion of our pre‑employment drug screening, background/criminal check, and motor vehicle check.