Client-Focused Service & Scheduling Coordinator

Generac Power Systems; Sussex (WI); On-site; GBP 32,000 - 41,000; Full time

Job summary

Generac Power Systems is seeking a Service Coordinator I to support daily operations of the Service Department. You will create and maintain service jobs in our systems, answer calls, and assist with technician scheduling to ensure efficient coordination.

The role requires a high school diploma, 1-3 years of admin or scheduling experience, strong computer skills (Outlook, Word, Excel), and the ability to handle high-pressure situations. This is a full-time on-site position based in Sussex, WI.

Qualifications

• High School Diploma or GED required.
• 1-3 years of administrative experience in a service-related business.
• 1-3 years of scheduling field technicians and/or customer service.
• Proficiency with Microsoft Office (Outlook, Word, Excel) desired.
• Strong interpersonal and communication skills; ability to work under pressure.

Responsibilities

• Serve as primary point of contact for customers; triage service requests.
• Create and manage service jobs in the system; coordinate technician schedules.
• Proactively schedule preventative maintenance and repairs; confirm details with customers.
• Use customer portals to oversee and update all open work orders.
• Track job progress from start to finish and escalate as needed.
• Participate in department meetings to align priorities.
• Provide cross-functional support to other Service Department roles.
• Contribute to rotating on-call coverage for emergency requests.

Skills

Time management

Interpersonal skills

Customer service

Team player

Education

High School Diploma or GED

Associate or Bachelor's degree (preferred)

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

Generac Power Systems is seeking a Service Coordinator I to support daily operations of the Service Department. You will create and maintain service jobs in our systems, answer calls, and assist with technician scheduling to ensure efficient coordination.

The role requires a high school diploma, 1-3 years of admin or scheduling experience, strong computer skills (Outlook, Word, Excel), and the ability to handle high-pressure situations. This is a full-time on-site position based in Sussex, WI.