Service Coordinator — Dispatch Leader & Customer Advocate

usengineering; Kansas City (MO); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Health benefits

Dental insurance

Vision insurance

Retirement contributions matching

529 plan matching

Paid time off

Year-end bonus

Job summary

U.S. Engineering Service is seeking a Service Coordinator to efficiently coordinate service calls and technician schedules, delivering an outstanding customer experience.

You’ll act as the hub between customers, technicians, and management to ensure requests are scheduled, dispatched, and completed accurately and on time. Ideal candidates have a HS diploma, at least 1 year in a customer service or administrative role, and familiarity with MS Office.

Qualifications

• High School Diploma or equivalent; accounting coursework a plus.

Responsibilities

• Coordinate dispatch, work assignments, and work order processes for timely service delivery.
• Serve as primary contact for operational and technician support within the region.
• Schedule preventive maintenance and service calls using the Dispatch Board.
• Ensure accurate client and job setup in operations software; open/close work orders as required.
• Communicate daily with Operations Management and Technicians to monitor assignments and service statuses.
• Collaborate with peer Service Coordinators on cross-regional work.
• Answer calls, address requests, and provide professional customer support.

Skills

Customer service

Dispatch coordination

MS Office

Communication skills

Multitasking

Attention to detail

Teamwork

Education

HS Diploma or equivalent

Tools

BuildOps

Job description

U.S. Engineering Service is seeking a Service Coordinator to efficiently coordinate service calls and technician schedules, delivering an outstanding customer experience.

You’ll act as the hub between customers, technicians, and management to ensure requests are scheduled, dispatched, and completed accurately and on time. Ideal candidates have a HS diploma, at least 1 year in a customer service or administrative role, and familiarity with MS Office.