Service Coordinator: Regional Scheduling & Ops Leader

Encore Fire Protection; Pawtucket (RI); On-site; USD 45,000 - 68,000; Full time

Benefits offered by this job

Flexible Dress Code

Retirement Planning

Life Insurance

Health and Wellness

Tools for Success

Fidelity 401(k) match

Company swag

Job summary

Encore Fire Protection in Pawtucket, RI is seeking a Service Coordinator to join our Operations team. You will manage the service schedule for a regional area, coordinate up to 10 technicians, and optimize daily productivity while ensuring a seamless client experience.

This role offers growth toward Project Management or Operations roles. You’ll apply strong customer service skills, work with our ServiceTrade platform, and collaborate with technicians and internal teams to keep work moving and

Qualifications

• College degree or two or more years of experience in customer service, project coordination, or facility services preferred.
• Willingness and ability to learn new technology using an industry-specific platform (ServiceTrade).
• Strong interpersonal and persuasive abilities.
• Customer-focused, professional approach to every interaction.
• Calm and organized when priorities shift.
• Confidence working with technicians, customers and internal teams to keep work moving.

Responsibilities

• Manage the service schedule for a specific geographic region, coordinating up to 10 technicians.
• Optimize daily productivity (revenue) by scheduling work based on technician skills and route efficiency.
• Hold technicians accountable for time and attendance policies while ensuring adherence to the service schedule.
• Identify opportunities for process improvements and assist with revisions to drive efficiency and enhance customer experience.
• Apply strong customer service skills to handle client interactions and resolve issues effectively.

Skills

Customer service

Project coordination

Facility services

Interpersonal skills

ServiceTrade platform

Organizational skills

Education

College degree or 2+ years relevant experience

Tools

ServiceTrade (platform)

Job description

Encore Fire Protection in Pawtucket, RI is seeking a Service Coordinator to join our Operations team. You will manage the service schedule for a regional area, coordinate up to 10 technicians, and optimize daily productivity while ensuring a seamless client experience.

This role offers growth toward Project Management or Operations roles. You’ll apply strong customer service skills, work with our ServiceTrade platform, and collaborate with technicians and internal teams to keep work moving and