Service Coordinator – Fire & Life Safety Inspections

Fire Equipment Inc; Smithfield (RI); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Competitive hourly pay

401(k) with company match

Medical, dental, and vision insurance

Company-paid life and disability

Paid vacation/holidays/sick time

Ongoing training and advancement

Job summary

Fire Equipment Inc. is seeking a Service Coordinator for the Test & Inspection Division in Smithfield, RI to coordinate, schedule, and manage daily activities of field technicians performing inspections of fire protection systems.

The role serves as the liaison between customers, technicians, and management to ensure inspections are scheduled efficiently, completed on time, and compliant with NFPA codes and contractual requirements.

Qualifications

• 2+ years of experience in service coordination, dispatching, or administrative support (fire protection or related trade preferred).
• Excellent organizational and time management skills with strong attention to detail.
• Clear and professional verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and CRM platforms; Salesforce experience a plus.
• High school diploma or GED required.
• Strong customer service orientation and problem-solving ability.
• Team player with a positive attitude and commitment to operational excellence.

Responsibilities

• Schedule and coordinate technicians for inspection, testing, and preventive maintenance of fire alarm, sprinkler, suppression, and other life safety systems.
• Prioritize and assign work based on technician skill level, licensing, location, and workload.
• Communicate with customers to confirm appointments, reschedule as needed, and provide updates on inspection timelines.
• Prepare, distribute, and close out work orders, inspection reports, and compliance documentation.
• Track inspection completion, deficiencies, and reinspection needs within the CRM system.
• Collaborate with dispatch, service operations, and management to optimize technician productivity and route efficiency.
• Maintain accurate and up-to-date customer and inspection records in the CRM (Salesforce preferred).
• Respond to customer inquiries and resolve scheduling or documentation issues in a timely and professional manner.
• Support the Service Manager and Test & Inspection Supervisor with administrative tasks, reporting, and compliance monitoring.
• Provide backup support for other service coordination functions as needed.

Skills

Organizational skills

Time management

Verbal communication

Written communication

Multitasking

Customer service

Team player

Education

High school diploma

Tools

Salesforce

Microsoft Office

Job description

Fire Equipment Inc. is seeking a Service Coordinator for the Test & Inspection Division in Smithfield, RI to coordinate, schedule, and manage daily activities of field technicians performing inspections of fire protection systems.

The role serves as the liaison between customers, technicians, and management to ensure inspections are scheduled efficiently, completed on time, and compliant with NFPA codes and contractual requirements.