Service Coordinator/Manager

LW Morgridge & Son Inc; Woburn (MA); In loco; USD 75.000 - 85.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Dental insurance

401(k)

Paid time off

Growth opportunities

Descrizione del lavoro

The Advanced Pump Company in Woburn, MA seeks a Service Coordinator/Manager to run our service and repair operation from intake to invoicing, serving customers, technicians, and vendors. You will own scheduling, dispatching, quotes, and job closeouts, keep customers updated, manage parts and inventory, and help improve turnaround times and the overall customer experience.

This hands-on, in-person role offers room to grow with the business and greater responsibility while working closely with

Competenze

• 3–7+ years in service coordination, dispatch, operations, or office management.
• Small business environment with shifting priorities.
• Strong communication and customer service skills with technical customers.

Mansioni

• Own the service and repair workflow: intake, scheduling, tracking, and closeout.
• Schedule and dispatch technicians and coordinate with outside vendors and machine shops.
• Prepare repair quotes and obtain customer approvals before work begins.
• Keep customers updated on job status, timelines, and changes.
• Order parts and coordinate inventory to keep jobs moving.
• Maintain accurate service records, work orders, and job history.
• Support inside sales: answer calls, quote, process orders.
• Find ways to improve turnaround times, processes, and customer experience.

Conoscenze

Service coordination

Dispatch

Operations

Office management

Customer service

Communication

Strumenti

Work order systems

Inventory systems

Descrizione del lavoro

Service Coordinator / Manager

The Advanced Pump Company — Woburn, MA (In Person)

About Us

Advanced Pump is a small, hands-on business based in Woburn, MA. We sell and repair pumps for sewage/septic, industrial, commercial, and municipal applications. We pride ourselves on fast turnaround, practical problem-solving, and long‑term customer relationships.

Role Overview

We’re looking for an organized, dependable Service Coordinator/Manager to run our service and repair operation from start to finish. You’ll be the point person between customers, our technicians, and outside vendors, keeping every job on schedule, communicated clearly, and closed out correctly. This is a key role on a small team, ideal for someone who likes ownership and keeping a lot of moving pieces under control.

Responsibilities

• Own the service and repair workflow: intake, scheduling, tracking, and closeout
• Schedule and dispatch technicians and coordinate with outside vendors and machine shops
• Prepare repair quotes and get customer approvals before work begins
• Keep customers updated on job status, timelines, and any changes
• Order parts and coordinate inventory to keep jobs moving
• Maintain accurate service records, work orders, and job history
• Make sure completed work is documented and handed off for invoicing
• Support inside sales as needed: answer calls, quote, and process orders
• Find ways to improve turnaround times, processes, and customer experience

What We’re Looking For

• 3–7+ years in service coordination, dispatch, operations, or office management
• Comfortable in a small business where priorities change day to day
• Strong communication and customer service skills, including with technical customers
• Highly organized, detail-oriented, and good at following jobs through to completion
• Self-starter who takes initiative without constant direction
• Experience with service management, work order, or inventory systems is a plus
• Background in pumps, industrial service, wastewater, distribution, or the trades is a plus
• Mechanical, plumbing, and electrical aptitude is a plus

Compensation

• Base salary: $75,000–$85,000, depending on experience
• Performance-based bonus potential
• Room to grow with the business and take on more responsibility

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Growth opportunities

Why This Role

You’ll play a central part in a growing small business, see every side of the operation, and work directly with ownership. Your work will have a visible impact on how we serve customers.

Work Location:

In person at our Woburn, MA location.