Service Coordinator

Phoenix Pumps, Inc; Phoenix (AZ); On-site; USD 28,000 - 39,000; Full time

Job summary

Phoenix Pumps in Phoenix, AZ is hiring a Service Advisor to join our Service Operations team. This entry-level, customer-facing role coordinates repair quotes, work orders, and communications between customers, technicians, vendors, and internal teams.

We provide extensive training and a clear growth path for motivated individuals learning quoting processes, ERP workflows (P21), and service operations, while delivering a strong customer experience and steady hours.

Qualifications

• Experience handling quotes, work orders, and service communications.
• Able to manage multiple tasks in a fast-paced environment.
• Familiarity with ERP systems, preferably P21.

Responsibilities

• Review technician findings and create repair quotes.
• Communicate repair status and pricing to customers.
• Follow up on open quotes and next steps.
• Build and manage work orders in ERP (P21).
• Coordinate with vendors for parts pricing and availability.
• Support scheduling, dispatch coordination, and service workflow.
• Maintain organized documentation across all active jobs.
• Ensure timely turnaround on quotes (target 15–30 minutes).

Skills

Strong communication

Organizational skills

ERP experience (P21)

Customer service mindset

Education

High School diploma or equivalent

Tools

P21 ERP

Job description

Phoenix Pumps is hiring a Service Advisor to join our Service Operations team. This is a fast-paced, customer-facing coordination role responsible for managing repair quotes, work orders, and communication between customers, technicians, vendors, and internal teams.

This role is heavily focused on communication, organization, and system-based work using our ERP platform (P21). The Service Coordinator plays a key role in keeping service jobs moving efficiently from diagnosis to completion while ensuring a strong customer experience.

This is an excellent opportunity for early-career candidates, recent graduates, or individuals transitioning from high-volume customer service environments such as food service, retail, or call centers into a structured office-based operations role. We provide extensive training and support for individuals who are motivated to learn and grow.

What You’ll Do

• Review technician findings and create accurate repair quotes
• Communicate with customers regarding repair status, pricing, and approvals
• Follow up on open quotes to ensure timely responses and next steps
• Build and manage work orders in ERP system (P21)
• Coordinate with vendors for parts pricing and availability
• Support scheduling, dispatch coordination, and service workflow as needed
• Maintain accurate and organized documentation across all active jobs
• Ensure timely turnaround on quotes (target: 15–30 minutes)

Who This Role Is For

We are looking for individuals who are:

• Early in their career or recently out of school
• Coming from customer-facing environments such as:
  • Food service / hospitality
  • Retail
  • Call centers or high-volume customer support roles
• Comfortable working in fast-paced, structured environments
• Interested in learning systems, software, and operational workflows
• Looking for stable hours, consistent pay, and long-term growth opportunities

Candidates who are strong communicators, quick learners, and detail-oriented tend to succeed in this role.

What We’re Looking For

• Strong communication skills (phone, email, customer interaction)
• High attention to detail and organizational ability
• Ability to manage multiple tasks in a fast-paced environment
• Comfort learning new software and structured workflows (ERP experience a plus)
• Dependable, coachable, and process-driven mindset

Training & Development

We provide a structured, hands-on onboarding program designed to set you up for success:

• ~250 company-wide training modules
• Role-specific training on quoting, parts, and service workflows
• Hands-on ERP training (P21 system)
• 2 weeks of side-by-side training with experienced team members
• Ongoing support and development as you grow in the role

Why Join Phoenix Pumps

This is a long-term career opportunity in industrial service operations for individuals who want to grow beyond entry-level customer service roles. You’ll gain valuable experience in:

• Business operations and workflow coordination
• Technical service environments
• ERP systems and structured business processes
• Customer communication in a professional service setting

We invest heavily in training and development and provide a clear path for growth within the company.

Key Success Traits

• Strong communicator with a customer-first mindset
• Fast learner who thrives in structured environments
• Reliable, organized, and detail-oriented
• Comfortable asking questions and learning new systems
• Positive attitude and consistent work ethic

Preferred

Enthusiastic

Shows intense and eager enjoyment and interest

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Education

Preferred

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.