Field Service Manager

Practical Applications, Inc.; Woburn (MA); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Health benefits

Retirement plan

Paid vacation and holidays

Training and certification support

Company vehicle or allowance

Career advancement

Job summary

Practical Applications, Inc. in Massachusetts is seeking an experienced Service Manager to lead our water and wastewater service operations, supervising field personnel and ensuring reliable system performance for municipal, commercial, and industrial clients.

You will manage scheduling, preventive maintenance, emergency response, proposals, and service contracts while building strong customer relationships and guiding technician development.

Qualifications

• Bachelor's degree in engineering or related field preferred.
• Minimum 5 years in water treatment, wastewater, or related service management.
• Strong knowledge of pumps, controls, filtration, disinfection, RO and related processes.
• Proven leadership and customer-facing experience.

Responsibilities

• Manage daily field service operations and technician schedules.
• Coordinate startup, maintenance, troubleshooting, and repair activities.
• Serve as primary contact for service customers and stakeholders.
• Develop and maintain preventive maintenance agreements.
• Lead emergency service response efforts and safety compliance.
• Provide technical support to field personnel and customers.
• Monitor service performance metrics and customer satisfaction.
• Prepare proposals, quotations, and service contracts.
• Manage department budgets and profitability.

Skills

Leadership

Customer service

Communication

Project management

Multitasking

Travel readiness

Education

Bachelor's degree in engineering

Tools

Service scheduling software

Microsoft Office

Job description

Service Manager - Water & Wastewater Services

Practical Applications, Inc. is seeking an experienced, customer-focused Service Manager to lead and grow our water and wastewater service operations. This is an excellent opportunity for a motivated professional who enjoys managing field personnel, solving technical problems, building client relationships, and ensuring the reliable operation of critical water and wastewater systems.

About the Position

The Service Manager will oversee all aspects of our service department, including scheduling, field service operations, preventive maintenance programs, emergency response, customer communications, and technician development. The successful candidate will play a key role in delivering exceptional service to municipal, commercial, industrial, healthcare, and residential clients.

Responsibilities

• Manage daily field service operations and technician schedules.
• Coordinate startup, maintenance, troubleshooting, and repair activities.
• Serve as the primary point of contact for service customers.
• Develop and maintain preventive maintenance agreements.
• Lead emergency service response efforts.
• Provide technical support to field personnel and customers.
• Monitor service performance metrics and customer satisfaction.
• Prepare proposals, quotations, and service contracts.
• Manage service department budgets and profitability.
• Ensure compliance with all applicable safety, environmental, and regulatory requirements.
• Recruit, train, mentor, and evaluate service technicians.
• Coordinate with engineering, operations, and sales teams to support company growth.

Qualifications

• Bachelor's degree in engineering, environmental science, water technology, business management, or related field preferred.
• Minimum of 5 years of experience in water treatment, wastewater treatment, industrial utilities, or related service management.
• Strong understanding of pumps, controls, filtration systems, chemical feed systems, disinfection equipment, RO systems, and wastewater treatment processes.
• Proven leadership and team management experience.
• Excellent customer service and communication skills.
• Ability to manage multiple projects and priorities.
• Experience with service scheduling software and Microsoft Office.
• Valid driver's license and ability to travel to customer sites as needed.

Preferred Qualifications

• Water or wastewater operator certifications.
• Experience with municipal drinking water systems.
• Experience with industrial process water systems.
• Knowledge of Massachusetts and New England water regulations.
• Project management experience.

What We Offer

• Competitive salary based on experience
• Performance bonus opportunities
• Health and retirement benefits
• Paid vacation and holidays
• Professional training and certification support
• Company vehicle or vehicle allowance
• Career advancement opportunities within a growing organization

About Practical Applications, Inc.

Practical Applications, Inc. designs, operates, services, and supports water and wastewater treatment systems throughout New England. Our mission is to provide reliable, efficient, and innovative solutions that protect public health and the environment while delivering exceptional value to our customers.