Field Service Technician

ProPump & Controls Inc.; Nashville (TN); On-site; USD 42,000 - 70,000; Full time

Job summary

ProPump & Controls Inc. is seeking a Field Service Technician in the Nashville area to service, install, and repair automated pump stations and related equipment.

You will identify opportunities to upsell equipment and services and coordinate with regional managers to secure orders. The role requires troubleshooting skills, the ability to read schematics, and hands-on experience with pump systems, PLC/VFD controls, and telemetry networks.

Qualifications

• Must communicate with customers professionally and provide excellent service.
• Ability to read wiring schematics, mechanical drawings, and technical literature.
• Read, interpret, and apply electrical/mechanical knowledge for pumps and controls.

Responsibilities

• Troubleshoot mechanical and electrical issues on automated pump systems.
• Install pump stations, pumps, and motors using cranes and heavy equipment.
• Set up telemetry networks using radios, cellular modems, or DSL.
• Perform preventive maintenance on pump stations and components.
• Promote and sell company products and services to customers.

Skills

Customer service

Read schematics

Computer skills

Electrical/mechanical experience

Pumps experience

PLC/VFD/relay logic

SCADA/telemetry systems

Education

Associate degree / science courses

Tools

SCADA

Telemetry systems

Job description

Description

The ProPump & Controls, Inc. Field Service Technician is responsible for service, installation, and repair of automated pump stations, pump controls, piping, valves, and related equipment, within their assigned operating area. They are expected to identify opportunities for both new equipment and service sales, and work with both their Regional Field Service Manager and the Inside Sales Manager, as required, to secure orders for the company. As a representative of the company in direct contact with end-user customers, the Field Service Technician is expected to conduct themselves in a highly professional manner at all times.

Responsibilities of a ProPump Field Technician Include:

• Troubleshoot mechanical and electrical issues on automated pump systems.
• Use a multimeter, process meter, megger, vibration meter, laser alignment tool, and other instruments to diagnose pump motors and controls issues.
• Instruct customers on proper procedures for operating and maintaining equipment.
• Install pump stations, pumps, and motors using cranes and other heavy equipment.
• Set up and maintain telemetry networks utilizing radios, cellular modems, DSL lines, etc.
• Perform pump station preventive maintenance, including
  • Lubricate motor bearings
  • Change oil in turbine motors
  • Re-pack pumps
  • Inspect and rebuild hydraulic control valves
  • Inspect and clean wye strainers and filter screens
  • Inspect pump screens and wet well with the use of an underwater camera
  • Measurement of pump and motor performance using
• Promote sales of company products and services to solve customer problems.

We Offer:

• Full time paid training
• Wages based on experience.
• Technician incentive plan
• Full benefits—health and dental insurance, 401K, vacation-- following 90 days of employment.
• Company vehicle provided.
• Cell phone and tablet or laptop computer provided.
• Continuous training to improve employee skills and create opportunities for advancement.
• Mentoring and strong internal support from experienced senior technicians and managers.
• Culture of a privately held company where our most valuable assets are our employees and their collective knowledge, skills, and work ethic.

Requirements

Minimum Qualifications:

• Excellent customer service skills
• Must be able to read and interpret wiring schematics, mechanical drawings, and technical literature.
• Computer proficiency.
• Ability to pass a background check (criminal history, DMV) Valid Driver’s License and clean driving record. (No DUI’s)
• At least 1 year+ experience working with mechanical or electrical equipment (ex: automotive, electronics, computers, etc.)

Experience:

• Working knowledge of electricity as it relates to electric motors and pumps.
• Strongly prefer work experience with electric pumps, 3-phase motors, and controls, including relay logic, PLC, and VFD systems.
• Will consider recent graduates with associate degree in electrical engineering or mechatronics, or college level science or engineering courses
• Experience with any of the following is of interest to us:
  • 3 phase motors and controls
  • water and wastewater plants and instrumentation
  • golf course mechanic, irrigation technician, or superintendent
  • SCADA and radio telemetry systems
  • Cla-Val or other brand hydraulic control valves
  • Experience with computerized work order systems and the preparation of work

Physical Demands:

• Capable of lifting 50 pounds
• Able to work long hours when required—When a critical piece of equipment is down, we do whatever it takes to get our customers back in service
• Tolerant of outdoor work
• Travel/overnight stays are occasionally necessary