Facilities Operations Coordinator — Work Orders & SLAs

Velociti Services Co; Kansas City (MO); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

401(k) Retirement Plan

Health Insurance (Medical)

Dental Insurance

Short-Term Disability

AD&D Insurance

Job summary

Velociti Services Co is seeking an Account Coordinator to support day-to-day facilities operations by reviewing, processing, and managing work orders across internal and client systems. You will ensure accuracy, timely follow-up, and clear communication with internal teams, subcontractors, vendors, and clients.

This role emphasizes proactive tracking of work progress, reporting of operational activity, and maintaining dashboards for visibility and SLA compliance.

Qualifications

• 1–3 years of experience in facilities services, operations coordination, dispatch, or administrative support.
• Experience with work order management systems or client service platforms preferred.
• Strong attention to detail with a high level of accuracy in data entry and documentation.
• Excellent communication skills with a strong follow-up and accountability mindset.
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment.

Responsibilities

• Review incoming work orders in internal and client systems for accuracy, completeness, and required scope details.
• Enter, update, and maintain work orders in accordance with company standards and procedures.
• Monitor client work order portals for new requests, updates, comments, and required actions.
• Prioritize and assign work orders based on urgency, SLAs, and client expectations.
• Track work orders through the full lifecycle from creation to completion across all systems.
• Ensure all required documentation (photos, notes, completion details, approvals) is properly captured and uploaded.
• Communicate with field teams, subcontractors, and vendors regarding scheduling, status updates, and job clarification.
• Proactively follow up on outstanding, aging, or overdue work orders to ensure timely resolution.
• Generate daily, weekly, and monthly operational reports on work order performance and SLA compliance.
• Maintain dashboards, logs, and reporting tools to ensure operational visibility and accuracy.
• Provide status updates, performance insights, and operational summaries to Account Managers and leadership.
• Support client communication efforts as needed, including service updates and status reporting.
• Assist with special projects, urgent service requests, and operational escalations.
• Maintain accurate and organized records of all work order activity and account documentation.

Skills

Attention to detail

Communication

Multitasking

Data entry accuracy

Customer service

Team collaboration

Organizational skills

Tools

Excel

Outlook

Teams

Job description

Velociti Services Co is seeking an Account Coordinator to support day-to-day facilities operations by reviewing, processing, and managing work orders across internal and client systems. You will ensure accuracy, timely follow-up, and clear communication with internal teams, subcontractors, vendors, and clients.

This role emphasizes proactive tracking of work progress, reporting of operational activity, and maintaining dashboards for visibility and SLA compliance.