Service Coordinator – Inside Sales

Jobtailor; Reno (NV); On-site; USD 75,000 - 95,000; Full time

Job summary

Jobtailor in Reno, NV seeks a Service Agreement Manager to act as the main liaison among Sales, Finance, and customers, handling service agreements from quotes to invoicing. You will revise terms, support revenue recognition, and ensure CRM accuracy.

Strong communication and sales skills are essential. The role requires extensive experience, the ability to interpret legal contracts, and collaboration across departments to maintain pricing and compliance.

Qualifications

• Five or more years in customer service or related field

Responsibilities

• Serve as liaison among Sales, Finance, and customers
• Manage the sales process for service agreements
• Assist sales teams with service agreement quotes and information
• Manage and revise service agreement terms and conditions
• Collaborate with Finance on monthly reporting, invoicing, and revenue recognition
• Generate reports on service agreement status and performance
• Maintain accurate service agreement and asset records in the CRM system
• Maintain current service agreement pricing in the quoting system
• Process CRM revisions to service agreement assets and configurations
• Interpret and apply legal contracts including sales and vendor agreements
• Communicate with customers about quotes, terms, compliance, and related matters
• Keep team members informed about contract status, pricing, and product details
• Oversee invoicing for purchased service agreements

Skills

Customer service experience

Sales ability

Communication skills

Technical aptitude

PPE awareness

Education

High School Diploma

GED

Some college

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft Access

PowerPoint

Job description

• Serve as the primary liaison among Sales, Finance, and customers
• Manage the sales process for service agreements
• Assist sales teams with service agreement quotes and information
• Manage and revise service agreement terms and conditions
• Collaborate with Finance on monthly reporting, invoicing, and revenue recognition
• Generate reports on service agreement status and performance
• Maintain accurate service agreement and asset records in the CRM system
• Maintain current service agreement pricing in the quoting system
• Process CRM revisions to service agreement assets and configurations
• Interpret and apply legal contracts, including sales and vendor agreements
• Communicate with customers about quotes, terms, compliance, and related matters
• Keep team members informed about contract status, pricing, and product details
• Oversee invoicing for purchased service agreements

Requirements

• Five (5) plus years of customer service or similar experience
• Microsoft Outlook, Word, Excel, Access, and PowerPoint experience required
• Technical aptitude and proven sales ability to articulate product value and close deals
• Excellent verbal and written communication skills
• High school diploma or GED required
• Some college or degree preferred
• Drug and background screenings required
• Ability to work in Reno, Nevada
• Personal Protective Equipment (PPE) may be required

Core Competencies

Demonstrates expertise in managing service agreements, collaborating with cross-functional teams, and maintaining accurate records in CRM systems. Proficient in generating reports and interpreting legal contracts to ensure compliance and effective communication with customers.

Highest-signal resume keywords

• Service Agreement Management
• CRM System Proficiency
• Sales Process Management
• Excellent Communication Skills
• Microsoft Office Suite

Hard Skills

• Service Agreement Management
• Sales Process Management
• Report Generation
• Legal Contract Interpretation
• CRM System Proficiency

Soft Skills

• Excellent Verbal Communication
• Excellent Written Communication

Certifications & Qualifications

• High School Diploma
• GED

Industry Keywords

• Customer Service
• Sales Agreements
• Invoicing
• Revenue Recognition
• Compliance

Tools & Technologies

• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• Microsoft Access
• Microsoft PowerPoint