Service Coordinator

Convergint; Phoenix (AZ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental & Vision Plan

Life insurance & Disability Plan

401K Matching Plan

Tuition reimbursement

Paid Time Off starting at 13 days

Job summary

Convergint is seeking a full-time Service Coordinator to join our team in Phoenix. You will coordinate service with technicians, sub-contractors and customers, handling all customer service calls in a professional and timely manner to ensure we remain the customers’ first choice for service.

You will work in a dynamic culture that values growth, integrity, and collaboration. A college degree or equivalent experience is preferred, with strong Microsoft Outlook, Excel, and Word skills and the

Qualifications

• Excellent telephone and personal customer service skills.
• Strong organizational skills and ability to handle multiple tasks.

Responsibilities

• Provide coordination of service with technicians, sub-contractors and customers within designated CTC location.
• Answer, respond to, and meet the needs of all incoming customer service calls in a professional and timely manner.
• May act as a lead, coordinating the work of others, but not a supervisor.

Skills

Customer service

Communication

Multitasking

Organizational skills

Financial literacy

Education

College degree

Tools

Microsoft Outlook

Excel

Word

Job description

Build a career where values meet worldwide opportunity.Job Description: Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Service Coordinator to join our amazing culture. In this role, you will answer, respond to, and meet the needs of all incoming customer service calls by handling these calls in a professional, efficient, effective and timely manner ensuring Convergint becomes the customers’ first choice for service. As a Service Coordinator, you are a part of a dynamic team that allows you to grow as Convergint grows.For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.Who You AreYou have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Service Coordinator.Who We AreWith 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.What you’ll do with “Our Training and Your Experience”Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.Answer, respond to, and meet the needs of all incoming customer service calls by handling these calls in a professional, efficient, effective and timely manner ensuring Convergint becomes the customers’ first choice for service.Provide co-ordination of service with technicians, sub-contractors and customers within designated CTC location.May act as a lead, coordinating the work of others, but not a supervisor.Performs other duties and responsibilities as requested or required.What You’ll NeedExceptional telephone and personal customer service skills and ability to work under pressure.Excellent Microsoft Outlook, Excel, and Word skills.Strong financial knowledge and skills—ability to understand financials such as accounts receivable/payable, purchase orders, work orders, etc.Strong organizational skills and the ability to handle multiple projects tasks simultaneously.Excellent ability to facilitate a collaborative working environment for customers and team members.undefinedCompany BenefitsConvergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits:10 Company Holidays and Paid Time Off starting at 13 days annuallyFun & Laughter Day OffMedical, Dental & Vision PlanLife insurance & Disability PlanWellness Program401K Matching PlanColleague Assistance ProgramTuition reimbursementCompetitive salary and compensation planVehicle reimbursement plan or company vehicleCorporate Social Responsibility DayCell phone reimbursement (if applicable)Paid parental leave Requirements:Education: College degree, trade school or equivalent experienceMinimum Experience: 3-5 years call center, dispatch, or administrativePreferred Experience: (but not required): Experience in a construction industry environment Convergint is an Equal Opportunity Employer.Visit our Convergint careers site to learn more about the company and the exciting opportunities available.Convergint is an Equal Opportunity Employer.Visit our Convergint careers site to learn more about the company and the exciting opportunities available. Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.