Service Coordinator I - Brighter Dawn

UPMC; Pittsburgh (Allegheny County); On-site; USD 36,000 - 55,000; Full time

Benefits offered by this job

Sign-on bonus

Parking near worksite

Job summary

UPMC is hiring a Residential Service Coordinator to deliver on-site support for unsheltered behavioral health clients in a Single Room Occupancy setting on the 4th floor of the Second Avenue Commons building. The role requires a Bachelor’s degree in a human services field and a driver’s license, with most time spent in direct client service and active community engagement.

Responsibilities include service coordination, assessments, and crisis-informed collaboration.

Qualifications

• Bachelor's degree in a human services field is required.
• 55% of time should be spent in direct service with clients.
• A safe driving record is required for travel to clients.

Responsibilities

• Advocate for individuals to access necessary services and coordinate care.
• Ensure monthly contact and provide comprehensive service coordination.
• Facilitate service planning meetings and set clear expectations.
• Communicate expectations and ensure ongoing service coordination.
• Assess strengths and needs through interviews and reviews.
• Evaluate services and review cases with relevant parties.
• Develop and maintain relationships with individuals and their networks.
• Serve as primary resource for individuals and families.
• Attend trainings, promote cooperation, and participate in projects.
• Coordinate mental health services as part of a treatment team.
• Promote collaborative planning and maintain community resource catalog.
• Encourage recovery and community inclusion.
• Keep accurate records and provide culturally competent services.
• Utilize at least 55% of time in direct service.

Skills

Direct service 55% time

Communication skills

Safe driving record

Education

Bachelor's Degree in Human Services (Social Work/Psychology/Counseling)

Other fields with ≥12 credits in Human Services

Job description

The Neighborhood Living Program has nearly 30 years of experience serving the unsheltered behavioral Health population of Allegheny County. This is a unique opportunity to work as a Residential Service Coordinator providing residential support on site as part of a multidisciplinary team to clients living in their own Single Room Occupancy units on the 4th floor of the newly renovated Second Avenue Commons building. Lease parking provided for this position, 700 feet away from worksite!

This position is eligible for a sign-on bonus of $3,000 for an 18-month work commitment!

Responsibilities:

Service Coordination

• Advocate for individuals to access necessary services
• Ensure monthly contact and provide comprehensive service coordination
• Facilitate service planning meetings
• Communicate expectations and ensure service coordination

Assessment and Evaluation

• Assess strengths and needs through interviews and reviews
• Evaluate services and review cases with relevant parties

Relationship Management

• Develop and maintain relationships with individuals and their support networks
• Serve as the primary resource for individuals and families

Training and Development

• Attend training programs for best practices
• Foster a cooperative agency culture and participate in projects
• Coordinate mental health services as part of a treatment team

Community Engagement

• Promote collaborative service planning
• Maintain a catalog of community resources
• Encourage recovery and community inclusion

Record Keeping and Compliance

• Keep accurate records of activities
• Provide culturally competent services

Direct Service

• Utilize at least 55% of time in direct service
• Bachelor’s Degree in a Human Services field such as Social Work, Psychology or Counseling required.
• Other fields of study may be considered with coursework of at least 12 credits in Human Services.
• One-year related experience preferred.
• Prior experience working in community settings preferred.
• Safe driving record required.

Licensure, Certifications, and Clearances:

• Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)
• Cardiopulmonary Resuscitation (CPR)
• Comprehensive Crisis Management (CCMC)
• Driver's License
• Act 31 Child Abuse Reporting with renewal
• Act 33 with renewal
• Act 34 with renewal
• Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran