Service Coordinator- Generator Division

ACF, Inc; Jacksonville (FL); On-site; USD 42,000 - 66,000; Full time

Job summary

ACF, Inc. seeks a Service Coordinator to manage generator service work orders in the Jacksonville area. Responsibilities include scheduling technicians, handling service calls, and coordinating with customers and parts departments.

The role requires strong time management, interpersonal communication, and proficiency with Microsoft Office and FieldServio. A background in logistics or customer service is preferred.

Qualifications

• Associate degree, or 2 to 3 years of customer service and/or logistics experience (industrial experience preferred), or an equivalent combination of education and experience.

Responsibilities

• Schedule service technicians daily in an efficient manner.
• Respond to incoming service related calls.
• Assist external customers with their service needs.
• Prepare quotations of all service related projects and follow up on a weekly basis. Projects include emergency calls, scheduled service calls, and preventative maintenance agreements.
• Monitor all daily invoicing and WIP report on a daily basis.
• Work closely with the parts department to ensure all parts are on hand for the technicians’ service jobs.
• Monitor and schedule all periodic maintenance agreements.
• Input service data in business operating systems.

Skills

Time management

Interpersonal communication

Organization

Accuracy

Verbal and written communication

Mechanical aptitude

Adaptability

Microsoft Office

Education

Associate degree

Tools

Microsoft Office

FieldServio

Job description

JOB SUMMARY

The Service Coordinator is responsible for thecoordination of service work orders for the GeneratorDepartment.

ESSENTIAL JOB FUNCTIONS

• Schedule servicetechnicians daily in an efficient manner
• Respond to incomingservice related calls.
• Assist external customers with theirservice needs
• Prepare quotations of all service relatedprojects and follow up on a weekly basis. Projects include emergencycalls, scheduled service calls, and preventative maintenanceagreements.
• Monitor all daily invoicing and work in progress(WIP) report on a daily basis
• Work closely with the partsdepartment to make sure all parts are on hand for the technicians’service jobs
• Monitor and schedule all periodic maintenanceagreements
• Input service data in business operatingsystems

ADDITIONAL JOB FUNCTIONS

• May be required tosupport the other departments during special circumstances such asvacation coverage
• Assist parts dept by maintaining organizationof parts and workflow in Jacksonville shop
• Assist with otherparts dept duties, including but not limited to, warehouse tasks suchas forklift operation, cleanliness of warehouse, putting away stockorders, loading and unloading truck shipments, & preparingshipment of parts via UPS

Experience and Skills

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES (including physical and workenvironment)

• Computer literacy is required, including a workingknowledge of Microsoft Office applications (i.e. Outlook, Word,Excel)
• Working knowledge of a Windows based business system orFieldServio is preferred
• Incorporate time management skills ona continuous basis
• Skilled in the areas of interpersonalcommunication, organization, accuracy, and professional verbal andwritten communication
• Basic mechanical and technicalaptitude
• Must be able to handle high pressure situations andadapt well to changes in the market
• Working knowledge ofMicrosoft Office applications such as Excel, Word, Outlook andInternet Explorer as well as the ability to learn the Company’sbusiness operating system
• Ability to apply teamwork principleswhen working with Company personnel
• Work environment requiresexposure to computer screen, typing/mouse usage, and extended periodsof sedentary work.
• Ability to lift materials up to 25pounds

MINIMUM JOB QUALIFICATIONS (education, work experience,licenses/certifications)

• Associate degree, or 2 to 3 years ofcustomer service and/or logistics experience (industrial experiencepreferred), or an equivalent combination of education and experience