Service Coordinator

generator-supercenter-careers; College Station (TX); On-site; USD 20,664 - 30,307; Part time

Benefits offered by this job

Part-time schedule 20–30 hours

Opportunities for growth

Collaborative work environment

National leader in energy solutions

Job summary

Generator Supercenter in Texas is seeking a highly organized Scheduling Coordinator/Dispatcher to join our growing team. This part-time role (20-30 hours) involves clerical tasks, answering phones, and helping around the office.

You will schedule service technicians for preventive maintenance, repairs, and emergencies, manage work orders, and maintain clear communication with customers. Join a national leader in energy solutions and advance with us.

Qualifications

• High school diploma or equivalent is required.
• Proficient computer applications skills are required.
• Strong language proficiency and clear communication are expected.
• Knowledge of customer service is preferred.
• Good data entry and typing skills are desirable.

Responsibilities

• Schedule and dispatch service technicians for preventive maintenance, repairs, and emergency calls.
• Prioritize and coordinate service calls based on urgency, location, and technician availability.
• Monitor technician workloads to ensure efficiency and productivity.
• Serve as main point of contact for customers regarding service requests, updates and scheduling.
• Create, update, and close work orders in the service management system; maintain records.

Skills

Verbal and written communication

Listening skills

Problem analysis and problem-solving

Customer service orientation

Organizational skills

Attention to detail

Good judgment

Adaptability

Teamwork

Stress tolerance and resilience

Multi-tasking

Education

High school diploma or equivalent

Proficient in relevant computer applications

Required language proficiency

Knowledge of customer service

Good data entry and typing skills

Job description

About Generator Supercenter

Generator Supercenter is the company for all your generator needs. We provide high-quality models, have factory certified technicians for repairs and maintenance, and offer turnkey installations. We are the number #1 Generac dealer in North America. Our employees have extensive training to provide a professional experience every step of the way. Our mission is … To joyfully provide comfort and peace-of-mind for our customers. To be an outstanding partner to our suppliers. To change the lives of our team members by giving direction, respect, and the opportunity for financial growth. To think and act in alignment with our Creator.

Job description

Generator Supercenter is seeking a highly organized and responsible Service Coordinator/Dispatcher to join our growing organization. In this position, you will perform clerical tasks, answer phones, and help around the office. Other duties will include assisting the office manager with preparing documents, organizing files, managing existing documents, and generally keeping the office organized, tidy, and running smoothly.

Position

Part-time (20 - 30 hours)

Key Competencies and Requirements

• Verbal and written communication skills
• Listening skills
• Problem analysis and problem-solving
• Customer service orientation
• Organizational skills
• Attention to detail
• Good judgment
• Adaptability
• Teamwork
• Stress tolerance and Resilience
• Multi-tasker - be able to perform various clerical duties.

Education & Experience

• High school diploma or equivalent
• Proficient in relevant computer applications
• Required language proficiency
• Knowledge of customer service
• Good data entry and typing skills

Duties and Responsibilities

Scheduling & Dispatching

• Schedule and dispatch service technicians for preventive maintenance, repairs, and emergency calls.
• Prioritize and coordinate service calls based on urgency, location, and technician availability.
• Monitor technician workloads to ensure efficiency and productivity.

Customer Communication

• Serve as the main point of contact for customers regarding service requests, updates, and scheduling.
• Provide accurate information about service timelines, job status, and maintenance programs.
• Handle customer inquiries and resolve service-related issues promptly.

Work Order & Documentation Management

• Create, update, and close work orders in the service management system.
• Ensure all service documentations are completed accurately.
• Maintain detailed service records for warranty and compliance purposes.

Parts & Inventory Coordination

• Coordinate with the parts department to order necessary components for repairs and maintenance.
• Track part deliveries and ensure timely availability for scheduled jobs.
• Maintain accurate inventory and usage records.

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Why Work at Generator Supercenter?

• Be part of a national leader in energy solutions and backup power systems
• Support meaningful projects that bring peace of mind to customers during power outages
• Work in a collaborative, growth-oriented environment
• Opportunity for advancement in a growing and innovative company

We are the Largest Residential Generator Installer in the state of Texas and rapidly expanding across the US. Come be a part of our team!

Apply today to join Generator Supercenter as a Scheduling Coordinator and help us keep projects on track and homes powered when it matters most.