Service Coordinator- Generator Division

ACF Industrial Energy; Jacksonville (FL); On-site; USD 52,000 - 68,000; Full time

Job summary

ACF Industrial Energy seeks a Service Coordinator to manage service work orders for the Generator Department. The role involves daily scheduling of technicians, handling service calls, and coordinating with the parts team to ensure parts are on hand, plus preparing quotes for projects and tracking WIP.

You will also monitor daily invoicing and assist with maintenance agreements while providing strong communication with customers and internal teams in a fast-paced environment.

Qualifications

• Associate degree or 2–3 years of customer service and/or logistics experience.
• Industrial experience preferred.

Responsibilities

• Schedule service technicians daily in an efficient manner.
• Respond to incoming service related calls and assist external customers.
• Prepare quotations for service projects and follow up weekly.
• Monitor invoicing and WIP report daily.
• Coordinate with parts department to ensure parts availability.
• Schedule periodic maintenance agreements and input service data.
• May support other departments during vacations and assist with warehouse tasks.

Skills

Time management

Interpersonal communication

Organization

Accuracy

Verbal communication

Written communication

Teamwork

Education

Associate degree

Tools

Microsoft Office

Outlook

Word

Excel

FieldServio

Job description

Job Description

JOB SUMMARY

The Service Coordinator is responsible for the coordination of service work orders for the Generator Department.

Essential Job Functions

• Schedule service technicians daily in an efficient manner
• Respond to incoming service related calls.
• Assist external customers with their service needs
• Prepare quotations of all service related projects and follow up on a weekly basis. Projects include emergency calls, scheduled service calls, and preventative maintenance agreements.
• Monitor all daily invoicing and work in progress (WIP) report on a daily basis
• Work closely with the parts department to make sure all parts are on hand for the technicians’ service jobs
• Monitor and schedule all periodic maintenance agreements
• Input service data in business operating systems

Additional Job Functions

• May be required to support the other departments during special circumstances such as vacation coverage
• Assist parts dept by maintaining organization of parts and workflow in Jacksonville shop
• Assist with other parts dept duties, including but not limited to, warehouse tasks such as forklift operation, cleanliness of warehouse, putting away stock orders, loading and unloading truck shipments, & preparing shipment of parts via UPS

Experience And Skills

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES (including physical and work environment)

• Computer literacy is required, including a working knowledge of Microsoft Office applications (i.e. Outlook, Word, Excel)
• Working knowledge of a Windows based business system or FieldServio is preferred
• Incorporate time management skills on a continuous basis
• Skilled in the areas of interpersonal communication, organization, accuracy, and professional verbal and written communication
• Basic mechanical and technical aptitude
• Must be able to handle high pressure situations and adapt well to changes in the market
• Working knowledge of Microsoft Office applications such as Excel, Word, Outlook and Internet Explorer as well as the ability to learn the Company’s business operating system
• Ability to apply teamwork principles when working with Company personnel
• Work environment requires exposure to computer screen, typing/mouse usage, and extended periods of sedentary work.
• Ability to lift materials up to 25 pounds

MINIMUM JOB QUALIFICATIONS (education, Work Experience, Licenses/certifications)

• Associate degree, or 2 to 3 years of customer service and/or logistics experience (industrial experience preferred), or an equivalent combination of education and experience