Service Operations Specialist- Air Compressor Division

Air Centers of Florida; Jacksonville (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Air Centers of Florida coordinates, monitors and improves field service activities, supporting on-site installations, maintenance and repairs while ensuring jobs are scheduled with parts available. You will establish rapport with customers and ensure their requirements are met.

In this role you will greet service visitors, manage WIP reports, and prepare quotes, invoices, and warranty claims in a fast-paced environment that values clear communication and teamwork.

Qualifications

• High school diploma or GED with 1 year of related work experience or training.
• Ability to work in a fast-paced, customer-centric environment.
• Basic understanding of invoicing and accounting principles.
• Proficient with MS Office (Excel, Word, Outlook).
• Strong communication and interpersonal skills.
• Detail-oriented and able to handle high volumes of work.

Responsibilities

• Schedule service technicians daily in an efficient manner.
• Open work orders and coordinate with team to meet customer needs.
• Ensure parts are available for service jobs by coordinating with parts.
• Greet and assist service visitors in a professional manner.
• Manage various reports for accuracy.
• Daily management of the WIP (Work in Progress) report.
• Invoice completed work orders according to designations.
• Manage the PM accounts to ensure parts lists are accurate.
• Track open work orders, parts status follow-up, and scheduling.
• Input and close warranty claims on the web portal as needed.
• Prepare service quotations.

Skills

Customer service

Communication

Microsoft Office

Accounting basics

Teamwork

Independent work

Attention to detail

Invoicing

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Job Summary

Coordinates, monitors and improves fields service activities for the department by providing support to service technicians who perform on‑site routine services including installation, maintenance, and repair. Ensures fields services are effective by collaborating with parts personnel to ensure jobs are ready to schedule. Establishes rapport with customers and ensures their requirements are met.

Job Description

Coordinates, monitors and improves fields service activities for the department by providing support to service technicians who perform on‑site routine services including installation, maintenance, and repair. Ensures fields services are effective by collaborating with parts personnel to ensure jobs are ready to schedule. Establishes rapport with customers and ensures their requirements are met.

Essential Job Functions

• Schedule service technicians daily in an efficient manner
• Ensure the customer's needs are appropriately met by opening work orders and communicating with necessary team members to make sure they are fulfilled in a timely manner.
• Ensure all service technicians have what they need to perform their jobs according to schedule by working closely with the parts department to make sure all parts are on hand for service jobs
• Greet and assist service visitors in a professional, friendly manner
• Manage various reports for accuracy
• Daily management of the WIP (Work in Progress) report
• Invoice completed work orders according to designations established by the department manager
• Manage the PM accounts to ensure parts lists are accurate
• Track open work orders, parts status follow‑up, and work order scheduling
• Manage the PM accounts to ensure the parts are ordered for upcoming month at least two weeks prior to the next month
• Ensure package care customers are serviced and invoiced properly and on time
• Prepare service quotations

Additional Job Functions

• May be asked to conduct customer follow‑up on how service was performed
• Assist, as needed, with inputting and closing warranty claims on web portal, maintaining office equipment in ready for use status (refill paper tray, toner, schedule preventative maintenance/repairs as needed)
• Additional duties as assigned

Required Knowledge, Skills and Abilities (including physical and work environment)

• Must be able to work in a fast‑paced, customer‑centric environment
• Working knowledge of basic accounting principles relating to invoices
• Working knowledge of Microsoft Office applications such as Excel, Word, Outlook and Internet Explorer as well as the ability to learn the Company's business information system
• Must be able to maintain and protect the confidentiality of all Company proprietary information and trade secrets
• Ability to work independently on assigned tasks as well as accept direction from Management
• Must be able to complete high volumes of work with accuracy and efficiently
• Excellent communication and interpersonal skills
• Ability to apply teamwork principles when working with Company personnel
• Work environment requires exposure to computer screen, typing/mouse usage, climbing, and extended periods of sedentary work.
• Ability to lift materials up to 10 pounds

Minimum Job Qualifications (education, work experience, licenses/certifications)

• High school diploma or equivalent (GED) and 1 year of related work experience or training, or an equivalent combination of education and experience

Keyword: Service Operations Specialist, Service Operations