Service Coordinator - Flexible Hours & Great Benefits

J. F. Ahern Co.; Milwaukee (WI); On-site; USD 44,000 - 60,000; Full time

Benefits offered by this job

Top-Tier Benefits

Bonus programs

Generous PTO

Paid Parental Leave

Mental Health Resources

Wellness Programs

Professional Growth

Hybrid and flexible schedules

Job summary

J. F. Ahern Co.

in Milwaukee, WI, is seeking a Service Coordinator to support the Operations Manager, Superintendents, and Field Staff. You will help schedule, dispatch technicians, and manage Maintenance Contracts while delivering outstanding customer service to internal and external customers. The ideal candidate has 3–5 years of customer service experience, an Associate’s degree (preferred), and proficiency with Microsoft Office.

Qualifications

• Three to five years of prior experience in a customer service-related industry is required.
• An Associate’s degree in an applicable program is preferred.
• Prior experience working with Microsoft Office is required.
• Self-starter with excellent decision-making, organizational, critical thinking, and communication skills.

Responsibilities

• Support the Operations Manager, Superintendents, and Field Staff in scheduling and dispatching technicians.
• Run weekly and monthly trending reports and forecast labor.
• Maintain and answer questions regarding Maintenance Contracts.
• Provide exceptional customer service to internal and external customers and dispatch field technicians to service calls.

Skills

Customer service

Communication

Organization

Planning

Critical thinking

Education

Associate’s degree

Tools

Microsoft Office

Job description

J. F. Ahern Co.

in Milwaukee, WI, is seeking a Service Coordinator to support the Operations Manager, Superintendents, and Field Staff. You will help schedule, dispatch technicians, and manage Maintenance Contracts while delivering outstanding customer service to internal and external customers. The ideal candidate has 3–5 years of customer service experience, an Associate’s degree (preferred), and proficiency with Microsoft Office.