Service Coordinator

J. F. Ahern Co.; Milwaukee (WI); On-site; USD 44,000 - 60,000; Full time

Benefits offered by this job

Top-Tier Benefits

Bonus programs

Generous PTO

Paid Parental Leave

Mental Health Resources

Wellness Programs

Professional Growth

Hybrid and flexible schedules

Job summary

J. F. Ahern Co.

in Milwaukee, WI, is seeking a Service Coordinator to support the Operations Manager, Superintendents, and Field Staff. You will help schedule, dispatch technicians, and manage Maintenance Contracts while delivering outstanding customer service to internal and external customers. The ideal candidate has 3–5 years of customer service experience, an Associate’s degree (preferred), and proficiency with Microsoft Office.

Qualifications

• Three to five years of prior experience in a customer service-related industry is required.
• An Associate’s degree in an applicable program is preferred.
• Prior experience working with Microsoft Office is required.
• Self-starter with excellent decision-making, organizational, critical thinking, and communication skills.

Responsibilities

• Support the Operations Manager, Superintendents, and Field Staff in scheduling and dispatching technicians.
• Run weekly and monthly trending reports and forecast labor.
• Maintain and answer questions regarding Maintenance Contracts.
• Provide exceptional customer service to internal and external customers and dispatch field technicians to service calls.

Skills

Customer service

Communication

Organization

Planning

Critical thinking

Education

Associate’s degree

Tools

Microsoft Office

Job description

Career Opportunities: Service Coordinator (25419)

Looking for a company that values your skills, respects your contributions, and gives you the tools to thrive?

With more than 145 years as a family-owned business, we’ve built a reputation as one of the best mechanical and fire protection contractors in the country. We pride ourselves on delivering unmatched quality and innovation while providing you with job stability, opportunities for career progression, and support. We have an exciting opportunity for a Service Coordinator located in Milwaukee, WI.

How you will contribute:

This is a great opportunity to support the Operations Manager, Superintendents, and Field Staff. This role will be involved in a variety of activities supporting the Milwaukee Field Teams & Ahern’s customer base. You will be involved with scheduling, dispatching technicians, running weekly and monthly trending reports, forecasting labor, and maintaining and answering questions regarding Maintenance Contracts.

In this role, you will also spend a good portion of your time providing exceptional customer service to both internal (Field) & external customers. This will require excellent planning, organizational & communication skills. You will be an integral part of the team in dispatching field technicians to service calls throughout the week.

What you need to qualify:

As a Service Coordinator, you will exhibit strong attention and demonstrate exceptional customer service while taking incoming service calls, responding to customer requests including invoicing and billing questions, obtaining customer purchase orders, and scheduling field labor. The ideal candidate must be a self-starter with excellent decision-making, organizational, critical thinking, and communication skills. In addition, the ability to handle multiple tasks and be able to work well independently as well as with the team is required. Three to five years of prior experience in a customer service-related industry is required. An Associate’s degree in an applicable program is preferred. Prior experience working with Microsoft Office is required.

What’s in it for you?

At Ahern, we understand that life is more than just work - and we’re committed to supporting our employees in every aspect of their lives. Our comprehensive benefits package is designed to give you the flexibility, security, and support you need to thrive - at work and at home.

Here’s how we stand out from the rest:

• Top-Tier Benefits: Our 401(k) match and health benefits rank in the top 20% nationwide
• Incentives: A significant portion of our profits is shared with employees through bonus programs
• Generous PTO with the opportunity to buy additional time off
• Paid Parental Leave: Supporting you at every life stage with paid maternity and paternity leave
• Mental Health Resources: Free, full-service mental health care for you and your family
• Wellness Programs: Access on-site fitness centers, personal development funds, and more
• Professional Growth: Take advantage of education assistance, training programs, and development opportunities to advance your career
• Work-Life Balance: Enjoy hybrid and flexible schedules to fit your needs

By joining Ahern, you’ll gain the stability of a company that’s been a leader in the industry since 1880, the pride of doing meaningful work, and the support of a team dedicated to your success. Don’t settle for just any job—experience what it’s like to work for the best!

Ahern is an Equal Opportunity Employer and is committed to providing a workplace free from discrimination and harassment.