Service Coordinator – Temp to Hire

Southland Industries; Tempe (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Southland Industries in Tempe, AZ seeks an experienced Service Team Administrator to provide general administrative support, respond to customer inquiries, dispatch technicians, process work orders and billing, and support project teams.

Responsibilities include coordinating field resources, managing documents, generating reports, assisting with onboarding, and maintaining customer account information for billing and service status. Strong communication and customer service skills required.

Qualifications

• High school diploma or GED required.
• AA degree preferred.
• 2+ years related experience.
• Strong verbal and written communication and customer service skills.

Responsibilities

• Respond to customer inquiries and serve as primary contact for assigned customers.
• Schedule and dispatch service technicians to address customer needs.
• Process work orders and billings; manage project invoicing (AP).
• Generate and interpret reports; maintain customer account information for billing.
• Assist with onboarding and development of Service Administrator.

Skills

Verbal communication

Written communication

Customer service

2+ years experience

Education

High school diploma or GED

AA degree preferred

Job description

Position Summary

Provides general administrative support to the Service Team, which may include responding to customer call and inquiries, assigning and dispatching service technicians, processing work orders and billings, and researching and resolving discrepancies.

Position Details

• Serves as primary point of contact for assigned teams' customers.
• Receives customer warranty calls and service calls, determines the nature and extent of the service problem, and schedules the appropriate service to address the customer's needs.
• Assigns and dispatches the appropriate service technician to match the needs of the call in a timely manner. Informs customers of ETAs and notifies them of any delays as they occur.
• Manages work order documents and project invoicing (A/P).
• Provides labor resources to support PMs, PEs and techs for large and small projects.
• Coordinates materials, sub-contractors and equipment based on needs, skill sets and availability.
• Responsible for generating, interpreting and printing various reports. Dispatch Field Technician and coordination. Facilitates technician onboarding.
• Researches and resolves expenses and reports discrepancies. Updates and retains customer account information related to special billing conditions, tax status, invoice approval contacts, billing addresses and special billing rates. Prepares yearly, monthly and weekly execution plans for Preventive Maintenance, Repair and Replacement work.
• Partners with other team members on accounts receivable and Customer Satisfaction, including Client follow-up / Retention program – Projects & Agreements – and satisfaction management.
• May assist with onboarding and developing Service Administrator.

Qualifications

• Minimum high school diploma or GED
• Associate degree (AA) preferred
• Minimum high school diploma or GED
• 2+ years related experience and/or training
• Solid verbal and written communication skills
• Solid customer service skills