Service Coordinator / Dispatcher – Plymouth, MI

Siemens Mobility; Plymouth (MN); Hybrid; USD 39,000 - 69,000; Full time

Job summary

Join a forward-thinking company as a Service Coordinator, where you will play a crucial role in enhancing customer satisfaction through effective service delivery. This hybrid position allows you to work both in-office and remotely, providing flexibility while ensuring that customer expectations are met. You will be responsible for scheduling resources, handling service requests, and ensuring high-quality service delivery. With a commitment to employee well-being and sustainable progress, this role offers an exciting opportunity to grow in a diverse and inclusive environment. If you are organized, communicative, and ready to make an impact, this is the perfect opportunity for you.

Benefits

Health and wellness benefits

Flexible work environment

Professional development opportunities

Qualifications

• Ability to read and understand customer service contracts.
• Experience using Microsoft Office and business software systems.

Responsibilities

• Coordinate service activities and resources across offices.
• Act as primary contact for service customers and manage requests.

Skills

Organizational skills

Interpersonal skills

Customer service contract understanding

Education

High school diploma or GED

Associate degree

Tools

Microsoft Office

SAP

Job description

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways.

Who knows where our shared journey will take you?

Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives.

Transform the everyday with us

Our Service Coordinators coordinate the delivery of onsite and remote service activities for our customers from the initial demand creation through delivery and close-out. Why is this so important? As a Service Coordinator, you ensure customer expectations and commitments are met for all services by scheduling and dispatching resources.

This is a Hybrid work position. Initially, this position will require full-time in-office training (approximately 2 months) of 5 days per week.

As a Service Coordinator, you will:

• Support, inform, prioritize, and coordinate activities and resources across branch offices and the Digital Service Center
• Act as primary point of contact for service customers to ensure expectations are met
• Handle incoming service requests via phone or email, resulting in a service work order and scheduled or dispatched personnel
• Schedule resources to support standard service agreements
• Handle decisions regarding the scheduling and movement of resources and material based on the nature of service calls, urgency, contractual obligation, and availability
• Order and track parts and subcontractors in support of maintenance plans and service calls using the service platform
• Evaluate time-and-material (T&M) service orders for completed costs and scope of work; process invoices in accordance with standard billing practices
• Proactively follow up with customers after completion of service to ensure a high level of satisfaction with the quality of work

You will make an impact with these qualifications:

Basic Qualifications:

• High school diploma or state-recognized GED
• Must be able to demonstrate:
• The ability to read and understand customer service contracts
• Organizational and interpersonal skills
• Experience using Microsoft Office and business software systems (e.g., SAP)
• Must be willing and able to work a Hybrid work environment Monday - Friday (3 days in the office, 2 days remotely) after completing training full-time in the office 5 days a week (Monday-Friday), approximately 2 months initially.
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Preferred Qualifications:

• Associate degree
• Experience dispatching/scheduling field personnel/technicians
• Familiarity or experience with Fire Alarms/Sprinklers, Security Systems, HVAC, or a similar industry is a plus

You’ll benefit from:

• Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here.
• The pay range for this position is $39,760 - $68,160/year. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications and premium geographic location.

Ready to create your own journey? Join us today.

About Siemens:

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

Our Commitment to Diversity, Equity, and Inclusion:

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. Learn more about our commitment to DEI here.

Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.