Service Coordinator/Dispatcher

Yale Mechanical; Minneapolis (MN); On-site; USD 60,000 - 70,000; Full time

Job summary

Yale Mechanical is seeking a Service Coordinator/Dispatcher responsible for coordinating HVAC services and ensuring customer satisfaction. The ideal candidate will excel in organizational skills, multitasking, and customer interaction. This full-time role based in Bloomington offers a competitive salary and comprehensive benefits.

Benefits

Medical

Dental

Vision

Company-paid Life

Short- and Long-Term Disability

401(k) with Matching

Employee Assistance Program

Qualifications

• 2+ years of experience in service coordination, dispatching, or administrative role, preferably in HVAC.
• Strong problem-solving abilities and attention to detail are crucial.
• Ability to thrive in a fast-paced, team-oriented environment.

Responsibilities

• Coordinate and schedule HVAC service and repair work efficiently.
• Act as the primary contact between customers and service technicians.
• Monitor job progress and optimize scheduling and workflow.

Skills

Organizational skills

Customer-focused mindset

Problem-solving abilities

Communication skills

Education

High school diploma or equivalent

Tools

Scheduling software

Microsoft Office Suite

Service management tools

Job description

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Description

Location: Bloomington Company: Yale Mechanical, LLC

Job Type: Full-Time

Salary Range: $60,000-$70,000 per year

Benefits offered: Medical, Dental, Vision, Company-paid Life, Short- and Long-Term Disability, 401(k) with Matching, Employee Assistance Program

About The Role

The Service Coordinator/Dispatch plays a vital role within our organization, acting as a central point of communication and support between customers and our HVAC service team. In this position, you are responsible for exceeding customer expectations by delivering outstanding service and ensuring our technicians are fully supported in the field.

You will work closely with service technicians to schedule and coordinate maintenance, repair, and service calls, ensuring all work is completed efficiently, on time, and to the highest standards. A strong focus on operational efficiency and profitability is key, as you help drive the success of our service operations while upholding our commitment to quality and customer satisfaction.

What You’ll Do

• Coordinate and schedule HVAC service, maintenance, and repair work in a timely and efficient manner.
• Act as the primary point of contact between customers and service technicians, ensuring smooth communication and job execution.
• Monitor job progress, technician availability, and customer needs to optimize scheduling and workflow.
• Prepare and process work orders and related documentation accurately.
• Ensure all service activities are completed with a focus on quality, customer satisfaction, and profitability.
• Collaborate with service teams to ensure excellent delivery and client satisfaction.
• Handle customer inquiries and follow up on service outcomes to ensure satisfaction.
• Maintain accurate records in service management software and update job statuses regularly; update the dispatch map.
• On call/after-hours backup coverage rotation.
  
  

Requirements

What You Bring

• High school diploma or equivalent required.
• 2+ years of experience in a service coordination, dispatching, or administrative role—HVAC or trades industry experience highly desirable.
• Strong organizational skills with the ability to multitask and manage shifting priorities.
• Excellent communication and interpersonal skills, both written and verbal.
• Proficient in scheduling software, Microsoft Office Suite, and service management tools.
• Strong problem-solving abilities and attention to detail.
• Customer-focused mindset with a proactive approach to service and support.
• Ability to thrive in a fast-paced, team-oriented environment.
• Geographical knowledge or service area or map reading skills.
  
  

Physical And Mental Requirements

Physical Requirements

• Ability to sit or remain stationary for extended periods while using a computer or phone.
• Manual dexterity for frequent use of a keyboard, mouse, and other office equipment.
• Occasional lifting of office supplies or documents up to 20 pounds.
• Ability to move within the office environment and communicate effectively in person and over the phone.
  
  

Mental Requirements

• Strong ability to concentrate, stay organized, and manage time effectively in a fast-paced environment.
• Capable of handling multiple tasks and shifting priorities with attention to detail.
• Ability to problem-solve under pressure and respond quickly to scheduling changes or service issues.
• High level of emotional intelligence, with the capacity to remain calm and professional when dealing with customers and technicians.
• Strong decision-making and critical-thinking skills.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Industrial Machinery Manufacturing

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