Service Coordinator/Dispatcher

Yale Mechanical; BLOOMINGTON (MN); On-site; USD 60,000 - 70,000; Full time

Job summary

A leading company in HVAC services is looking for a Service Coordinator/Dispatcher to manage communication and scheduling between customers and technicians. This entry-level position offers a competitive salary, benefits, and the opportunity to develop skills in a fast-paced environment, contributing to customer satisfaction and service efficiency.

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k) with matching

Employee Assistance Program

Qualifications

• Entry-level position focusing on coordinating HVAC services.
• Must possess strong communication and customer service skills.
• Ability to efficiently schedule and manage service requests.

Responsibilities

• Coordinate HVAC service, maintenance, and repair work efficiently.
• Act as primary contact between customers and service technicians.
• Monitor job progress and ensure high-quality customer satisfaction.

Skills

Customer service

Communication

Scheduling

HVAC knowledge

Job description

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Location: Bloomington Company: Yale Mechanical, LLC Job Type: Full-Time Salary Range: $60,000-$70,000 per year Benefits offered: Medical, Dental, Vision, Company-paid Life, Short- and Long-Term Disability, 401(k) with Matching, Employee Assistance Program The Service Coordinator/Dispatch plays a vital role within our organization, acting as a central point of communication and support between customers and our HVAC service team. In this position, you are responsible for exceeding customer expectations by delivering outstanding service and ensuring our technicians are fully supported in the field. You will work closely with service technicians to schedule and coordinate maintenance, repair, and service calls, ensuring all work is completed efficiently, on time, and to the highest standards. A strong focus on operational efficiency and profitability is key, as you help drive the success of our service operations while upholding our commitment to quality and customer satisfaction. What You ll Do Coordinate and schedule HVAC service, maintenance, and repair work in a timely and efficient manner. Act as the primary point of contact between customers and service technicians, ensuring smooth communication and job execution. Monitor job progress, technician availability, and customer needs to optimize scheduling and workflow. Prepare and process work orders and related documentation accurately. Ensure all service activities are completed with a focus on quality, customer satisfaction, and profitability. Collaborate with service teams to ensure excellent delivery and client satisfaction. Handle customer inquiries and follow up on service outcomes to ensure satisfaction. Maintain accurate records in service management software and update job statuses regularly; update the dispatch map. On call/after-hours backup coverage rotation.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Industrial Machinery Manufacturing

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