Service Coordinator/Dispatch

Binsky; New Jersey; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental and Vision benefits

401k with company contribution

8 paid holidays per year

Paid Time Off

Job summary

Binsky in New Jersey is seeking a Service Coordinator/Dispatch to support our Integrated Service Division. You will handle customer communication, planning, dispatch and scheduling to keep projects moving smoothly.

You will communicate with customers and field technicians, develop knowledge of Build Ops software, and ensure accurate labor entry and timely job closure at the end of each day. This role offers competitive wages and benefits, with opportunities to grow within a leading mechanical

Qualifications

• Minimum high school diploma or equivalent; an associate degree is preferred.
• 1–3 years of service coordination experience.
• Experience handling multiple tasks under pressure.

Responsibilities

• Communicate with external/internal customers and field technicians.
• Develop knowledge of Build Ops software program.
• Develop a detailed understanding of all commercial service trades.
• Generate, prioritize, schedule, and coordinate with other departments to complete projects.
• Monitor and update status on all active jobs.
• Close all completed calls by the end of each day; file service tickets.
• Ensure labor hours are entered and coded properly for technicians.
• Verify labor hours are submitted for the prior day each morning.
• Ensure dispatch board has releases for the next day for every tech.
• Give out purchase orders as required.
• Coordinate phone call coverage with fellow dispatchers during lunch hours.
• Ensure PMA work is executed as scheduled and only emergencies interrupt.

Skills

Microsoft Office Suite

Time management

Communication skills

Customer service

Teamwork

Education

High School Diploma or equivalent

Associate's degree preferred

Tools

Build Ops software

Job description

Who We Are

Binsky is a leader in world-class mechanical construction. Dedicated service to our clients has elevated us as the premier mechanical contractor for projects of all sizes and scopes. Innovation is the key at Binsky and along with our creative processes, we are always on the cutting edge of technology. Recognized as one of the most respected mechanical contractors in New Jersey and Pennsylvania, Binsky delivers high quality workmanship on projects from large traditional construction to commercial HVAC, plumbing, and service. Building incredible projects requires exceptional people.

We are seeking an Service Coordinator/Dispatch to join our Integrated Service Division.

Why We Need You!

We need talented individuals, like you, who care about the company and our customers, and can help us continue to grow and succeed!

The Role

The Service Coordinator/Dispatch will play a crucial role in supporting the BIS division. This role will handle tasks related to customer communication, planning, dispatch and scheduling.

Accountabilities:

• Communicate with external/internal customers as well as field technicians.
• Develop a strong knowledge of Build Ops software program.
• Develop a detailed understanding of all commercial service trades.
• Generate, prioritize, schedule, and work with other departments to complete projects successfully.
• Monitor and update status on all active jobs.
• Close all completed calls by the end of each day. Scan service tickets and save to the service order file room
• Ensure that follow-up forms and requests are scanned and distributed to the estimating department
• Be sure all labor is entered and coded properly
• Verify labor hours are submitted for all technicians each morning for the prior day
• Before leaving each day, make sure every tech has a job released on the dispatch board for the next day
• Give out purchase orders as required
• Coordination of phone call coverage with fellow dispatchers during lunch hours
• Ensure that PMA work is executed as scheduled and that only emergency jobs interrupt scheduled work

Qualifications:

Skills

• Strong computer skills. Proficient with Microsoft Office Suite (word, excel, and outlook). Aptitude for learning internal systems, applications and workflow of the department.
• Ability to prioritize and manage multiple tasks under distractions and time constraints in order to meet strict deadlines.
• Excellent verbal and written communication skills.
• Demonstrate strong organizational and time management skills.
• Team player with the ability to build and cultivate superior customer service.
• Maintain positive relationships with internal and external contacts while strengthening our relationships between our Brand and customers.

Education and Experience

• High School Diploma or equivalent. Associate's degree preferred.
• 1 to 3 years experience in service coordination or equivalent.
• Experience in working effectively under pressure and handling situations in a professional and calm manner.

Physical Requirements

Physical activity not limited to: walking, bending, kneeling/crouching, pushing, pulling, sitting and standing for long periods of time and lifting up to 20 lbs.

What We Offer

Binsky values the well-being of its employees and offers competitive wages and a range of benefits:

• Medical, Dental and Vision benefits
• 401k with company contribution
• 8 paid holidays per year
• Paid Time Off

Binsky is an EOE.

This job description does not necessarily represent an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the job, management reserves the right to revise the job or require that other different tasks are performed as circumstances change.