Customer Service Representative – Denver

Rocky Mountain Air; Denver (CO); Presencial; USD 33.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Dental Insurance

Life Insurance

Long-term Disability Insurance

401K

Profit Sharing

Paid Holidays

Paid Sick Time

Paid Vacation Time

Descripción de la vacante

Rocky Mountain Air Solutions in Denver, CO seeks a Customer Service Representative to handle accounts, process payments, and answer invoice questions. The role blends inside sales support for industrial gases and welding supplies with walk-in and phone interactions.

You will also perform warehouse tasks such as cycle counting, shipping/receiving, and assist the branch delivery driver through logistics support.

Formación

• Bachelors degree required.
• Detail-oriented with strong analytical skills.
• Ability to work independently and in a team.
• Valid drivers license with clean driving record.

Responsabilidades

• Assist customers with accounts, take payments and address invoice concerns.
• Update contact information and review cylinder balances.
• Troubleshoot customer processes/needs and manage cycle counts.
• Support shipping/receiving and back-up delivery logistics.
• Travel to other branches as part of a rotational training program and learn operations.

Conocimientos

Attention to detail

Analytical skills

Problem-solving

Teamwork

Educación

Bachelors degree

Descripción del empleo

Rocky Mountain Air Solutions is hiring for Customer Service Representative positions at our Denver, Colorado location. This role combines a variety of activities related to counter and inside sales activities with a focus on selling industrial gases and welding supplies via phone and walk-in interactions. Your main responsibilities will focus on assisting customers with their accounts (taking payment, addressing invoice concerns, updating contact information, reviewing cylinder balances, etc.), troubleshooting complex issues with customer processes/needs, completing warehouse related activities such as cycle counting, shipping and receiving of product, and supporting the branch delivery driver role via logistical support and sometimes back-up delivery driving. Our team works well together and will require candidates to demonstrate dependability, accuracy in transactions, professional in interactions, skilled in follow up, enjoyment in process adherence, and experience in managing customer accounts including receivables. We will train you to learn our products - compressed and liquefied gases (oxygen, nitrogen, argon, acetylene, etc.), stick/MIG/TIG welding machines, filler metals and related items. We will also train you meet the needs of customers and team members alike. You have to be ready to grab opportunity and build your career.

Requirements:

• Bachelor's degree is required
• Ability to pay close attention to detail in paperwork
• Strong analytical and problem-solving skills
• Ability to work well both independently and within a team
• Physical movement (lifting, rolling, maneuvering) of products including moving atmospheric gas cylinders with a cart and boxes of 60 pound wire
• Valid Driver’s License with a good driving record

Logistic Details:

• Your first year is spent completing a rotational training program designed to give you robust understanding of the business and ability to complete your daily responsibilities. You will travel to other branches as part of training – the company pays your travel expenses.
• You will obtain your CDL B license with your HAZMAT endorsement within 90 days of hire – this redundancy is a requirement for all roles relating to customers
• Hours worked are based on customer service coverage needs for the branch and will be within a Monday-Friday schedule of normal daytime hours. Denver and Casper locations also have Saturday morning hours 7am-12:30pm. Saturdays are on a rotation, so you will not work every Saturday
• On-call responsibilities held within branch rotation. This is not a customer base with a high demand for after-hours assistance.

Salary and Benefit Details:

• Starting pay $24-26/hour dependent on experience
• Medical, Dental, Life and Long-term Disability Insurance
• 401K
• Quarterly Profit Sharing
• 6-8 paid holidays, paid sick time, paid vacation time