Denver: Customer Service & Sales Specialist

Sandvik AB; Denver (CO); On-site; USD 62,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Disability insurance

401(k) retirement plan

Job summary

Sandvik Mining Rock Tools in Denver, CO, seeks a Customer Service Support and Sales Representative to manage inbound sales inquiries, process orders, and resolve issues while strengthening customer relationships.

The role is in-office in downtown Denver with a focus on order accuracy, SLA adherence, and cross-functional collaboration. Ideal candidates have 2–5 years in CS, MS Office proficiency, and ERP/CRM experience.

Qualifications

• 2–5 years in customer service or an Associate degree plus 2 years experience.
• Proficiency in MS Office (Excel, Word, Outlook) and data entry.
• Experience with ERP/CRM systems (Salesforce or similar).
• Ability to learn quickly and adapt to changing priorities.
• Ability to type 40 WPM with accuracy.
• Strong multitasking and stress management under deadlines.

Responsibilities

• Handle inbound calls and process sales orders by phone.
• Route inquiries to the appropriate department and follow up on issues.
• Own customer issues and meet commitments on time.
• Expedite urgent orders and inform customers of status changes.
• Escalate concerns and collaborate on resolutions with teams.
• Support process improvements and maintain data accuracy across systems.

Skills

Learning agility

Typing 40 WPM

Multitasking

Attention to detail

Education

Associate degree + 2 years

Tools

MS Office

ERP system

CRM (Salesforce)

Power BI

Job description

Sandvik Mining Rock Tools in Denver, CO, seeks a Customer Service Support and Sales Representative to manage inbound sales inquiries, process orders, and resolve issues while strengthening customer relationships.

The role is in-office in downtown Denver with a focus on order accuracy, SLA adherence, and cross-functional collaboration. Ideal candidates have 2–5 years in CS, MS Office proficiency, and ERP/CRM experience.