Service Coordinator — Customer Success & Case Management

MasterMover Inc.; Charlotte (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

MasterMover Inc. in the United States is seeking a Service Coordinator to act as the central point of contact for customers and service partners, coordinating and progressing service enquiries across the US region.

You will manage cases, provide clear updates to customers and internal teams, and ensure timely resolution of service and parts requests. The role requires strong organisational and coordination skills, excellent communication, and experience with CRM or service management systems.

Qualifications

• Experience using CRM or service management systems.
• Organised and able to manage multiple enquiries in a fast-moving environment.
• Proactive approach to problem-solving and customer focus.
• Strong communication and stakeholder management skills.

Responsibilities

• Managing and coordinating service enquiries across the US region.
• Logging, tracking, and progressing service cases through CRM systems.
• Providing clear updates to customers and internal teams.
• Coordinating technical support requests and parts orders.
• Working with internal teams including Technical Support, Parts Operations, Engineering, Production, Sales and Warranty.
• Supporting service partners in arranging on-site technician visits and repairs.
• Monitoring service cases to ensure timely resolution and customer satisfaction.

Skills

Organisational skills

Coordination skills

Excellent communication

Stakeholder management

Prioritisation

Attention to detail

CRM experience

Problem-solving

Tools

CRM systems

Job description

MasterMover Inc. in the United States is seeking a Service Coordinator to act as the central point of contact for customers and service partners, coordinating and progressing service enquiries across the US region.

You will manage cases, provide clear updates to customers and internal teams, and ensure timely resolution of service and parts requests. The role requires strong organisational and coordination skills, excellent communication, and experience with CRM or service management systems.