Global Service Coordinator—Customer Success & Ops

MasterMover Ltd; Charlotte (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401K

Health insurance

Dental insurance

Paid time off

Job summary

MasterMover Ltd in the United States is seeking a motivated Service Coordinator to act as the central point of contact for customers and service partners, coordinating and progressing service enquiries across the US region.

You will manage cases in our CRM, provide timely updates to customers and internal teams, and collaborate with Technical Support, Parts Operations, Engineering, Production and Sales to ensure high-quality service.

Qualifications

• Experience coordinating service enquiries and cases across a region.
• Strong communication and stakeholder management abilities.
• Proven organisational skills with attention to detail.
• Experience using CRM or service management systems.

Responsibilities

• Managing and coordinating service enquiries across the US region
• Logging, tracking, and progressing service cases through CRM systems
• Providing clear updates to customers and internal teams
• Coordinating technical support requests and parts orders
• Working with internal teams across engineering, production, sales and warranty
• Supporting service partners in arranging on-site technician visits and repairs
• Monitoring service cases to ensure timely resolution and customer satisfaction
• Identifying trends and opportunities for service improvement

Skills

CRM management

Service coordination

Communication

Stakeholder management

Organizational skills

Problem-solving

Tools

CRM software

Job description

MasterMover Ltd in the United States is seeking a motivated Service Coordinator to act as the central point of contact for customers and service partners, coordinating and progressing service enquiries across the US region.

You will manage cases in our CRM, provide timely updates to customers and internal teams, and collaborate with Technical Support, Parts Operations, Engineering, Production and Sales to ensure high-quality service.