Parts & Service Coordinator: Inventory, Customer Care

Taylor Sudden Service Inc.; Albany (GA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Prescription Coverage

Paid Vacation & 10 Holidays

401(k) Retirement Plan

Company-Paid Life Insurance

Job summary

Taylor Sudden Service Inc. seeks a Parts Coordinator to support our service operations by managing parts inventory, coordinating maintenance, and ensuring top-tier customer satisfaction.

This role keeps lift trucks and service vehicles running smoothly and efficiently. Responsibilities include collaborating with customers and field service mechanics, estimating repair and parts costs, processing orders, and maintaining accurate records for SSI-owned equipment.

Qualifications

• High School diploma or GED required.
• Experience in the Parts/Service industry, coordinating with technicians.
• Prior customer service experience preferred.

Responsibilities

• Collaborate with customers and Field Service Mechanics to identify maintenance needs.
• Advise on necessary and suggested services; estimate costs for repairs and parts.
• Process service and parts orders using web-based systems.
• Maintain accurate records for lift trucks and SSI-owned vehicles.
• Audit service center expenses and generate performance reports.
• Manage inventory, reorders, and emergency shipments.
• Handle warranty claims and EPA waste compliance.
• Conduct monthly 5S/safety audits and supervise the service center when needed.

Skills

Computer skills

Physical fitness

Mechanical aptitude

Customer service

Driver’s license

Forklift operation

Education

High School diploma or GED

Tools

Forklift

Job description

Taylor Sudden Service Inc. seeks a Parts Coordinator to support our service operations by managing parts inventory, coordinating maintenance, and ensuring top-tier customer satisfaction.

This role keeps lift trucks and service vehicles running smoothly and efficiently. Responsibilities include collaborating with customers and field service mechanics, estimating repair and parts costs, processing orders, and maintaining accurate records for SSI-owned equipment.