Service Coordinator - Customer & Field Service

Kelly; City of Geneva (NY); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement plan

Paid holidays

Transit benefit

Paid sick leave

Job summary

Kelly Professional & Industrial in Geneva, NY seeks a Service Coordinator – Customer & Field Service to join a team that connects customers, field techs, vendors, and internal teams for efficient service delivery.

The role emphasizes organizing service calls, routing technicians, handling invoices and expense reports, and maintaining accurate records while communicating clearly with customers and field staff. Temp-to-hire, Monday–Friday, 8:00 AM–4:30 PM.

Qualifications

• Experience in customer service, service coordination, dispatch or scheduling.
• Strong verbal and written communication skills.
• Excellent organization and follow-through.

Responsibilities

• Answer and coordinate incoming service calls and customer requests.
• Gather information regarding service needs and document customer interactions.
• Schedule and coordinate field technicians based on customer needs, availability, location, and job requirements.
• Maintain accurate customer records, service notes, and technician schedules.
• Communicate with customers and technicians regarding appointments, updates, changes, and follow-up.
• Coordinate technician travel and logistics for service calls and installations.
• Work with vendors and internal teams on larger service projects.
• Process service-related invoices, vendor invoices, and technician expense reports.
• Track billable expenses and assist with estimates and budgeting for service calls and installations.
• Follow up on open service items while managing changing priorities throughout the day.

Skills

Customer service

Scheduling

Problem-solving

Multitasking

Communication

MS Office

Tools

MS NAV

SAP

Great Plains

Job description

Service Coordinator – Customer & Field Service

Geneva, NY | Monday–Friday, 8:00 AM–4:30 PM | $25–$29/hour based on experience | Temp to Hire

Kelly Professional & Industrial is seeking a Service Coordinator – Customer & Field Service to join a well-established organization in Geneva, NY.

This role is ideal for someone who enjoys customer service, scheduling, problem-solving, and coordinating multiple priorities. You’ll serve as a key connection between customers, field service technicians, vendors, and internal teams to help ensure service needs are handled efficiently and professionally.

If you're someone who likes to stay organized, solve problems, communicate with customers and field teams, and keep things moving, we'd like to hear from you!

What You’ll Do

• Answer and coordinate incoming service calls and customer requests.
• Gather information regarding service needs and document customer interactions.
• Schedule and coordinate field technicians based on customer needs, availability, location, and job requirements.
• Maintain accurate customer records, service notes, and technician schedules.
• Communicate with customers and technicians regarding appointments, updates, changes, and follow-up.
• Coordinate technician travel and logistics for service calls and installations.
• Work with vendors and internal teams on larger service projects.
• Process service-related invoices, vendor invoices, and technician expense reports.
• Track billable expenses and assist with estimates and budgeting for service calls and installations.
• Follow up on open service items while managing changing priorities throughout the day.

What We’re Looking For

• Previous experience in customer service, service coordination, dispatch, scheduling, operations, or a similar role.
• Strong verbal and written communication skills.
• Excellent organization, attention to detail, and follow-through.
• Ability to multitask, prioritize, and remain professional in a fast-paced environment.
• Comfortable communicating with customers, technicians, vendors, and internal teams.
• Proficiency with Microsoft Office, particularly Outlook, Word, and Excel.
• Experience with an ERP, CRM, or service-management system is a plus.
• Experience with Microsoft NAV, SAP, or Great Plains is preferred but not required.

Why You’ll Love This Opportunity

• Direct-hire opportunity
• Monday–Friday schedule
• Opportunity to join an established organization
• Work in a role that combines customer service, field coordination, scheduling, and operation.

Benefits

• Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability.
• As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account.
• In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.