Service Coordinator: Case Ownership & Client Solutions

Socket.dev

Reading (Berks County)

On-site

USD 42,000 - 64,000

Full time

6 days ago

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Job summary

Socket.dev in Reading, PA is seeking a Service Coordinator to streamline service cases from intake to completion while coordinating between service technicians, customers, operations, and finance partners. The ideal candidate is detail-oriented, self-motivated, and capable of both independent work and teamwork in a fast-paced environment, with experience in project coordination and customer service.

Proficiency with Salesforce and basic Office tools is preferred, and experience with monitoring

Qualifications

High school diploma or equivalent.
1 year of project coordinator experience.
1 year of customer service experience.
Salesforce experience preferred.
SolarEdge/Enlighten monitoring systems experience preferred.
Ability to develop and maintain positive relationships with third-party vendors and colleagues.

Responsibilities

Own service cases from intake to completion.
Maintain communication between technicians, customers, operations, and finance partners.
Coordinate customer appointments with the service team.
Manage service calls and emails from customers and partners.
Review dashboards and reports on systems with issues.
Update all service cases in Salesforce with current information.
Ensure timely permission to operate.
Assist with special projects as needed.